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Order Desk Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

As an Order Desk Specialist in Hong Kong, you will provide sales and administration support for Aftermarket Operations, managing job orders and ensuring ERP accuracy. This role requires a minimum of 5 years of customer service or sales support experience, strong communication skills in English and Chinese, and proficiency in Microsoft Office Suite, particularly Excel and Power BI.

Responsibilities

  • Provide Sales & Administration Support to entire Aftermarket Operations
  • Job orders administration – preparing job start to end, under designated SOP and WIP(Work in Progress) tracking
  • Ensure validity and accuracy of ERP through work order processing, SOP, data analysis, internal audit and coordination with inventory control.
  • Ensure and maintain internal controls consistent with corporate requirements and good business practice
  • Communication with service personnel, superiors, suppliers, sub-contractors, customers and end-users in a professional, responsive, and responsible manner
  • Assist in the formulation and implementation of strategies to improve the performance of teams operations
  • Manage and develop documentation and job process requirements

Requirements

  • Higher Diploma or above. Priority will be given to candidates with business-related academic majors
  • Minimum 5 years customer service or sales support background
  • A strong communicator, able to work under pressure and handle multi-tasking independently in a fast-paced environment
  • Self-motivated, proactive, well-organized, good team player, detail-minded with the ability to work independently and strong sense of responsibility
  • PC literate, including good experience with ERP operations and Proficient in Microsoft Office(Word, Excel, PowerPoint)
  • High degree of proficiency in Microsoft Excel and Power BI Data Analysis
  • Ability to multi-task, prioritize and plan to meet tight deadlines to achieve required targets
  • Great command of both written and spoken English and Chinese(Cantonese & Mandarin)
  • The candidate is a Hong Kong resident.
  • Possess a Hong Kong SAR Permanent Identity Card.
  • Native Cantonese speaker.

Benefits

  • 5.5 Days Work, Long/Short Week Work Arrangement, Public Holiday
  • Double Pay, Attractive Bonus, Medical Insurance

Skills

ERPMicrosoft OfficeMicrosoft ExcelPower BIData Analysis
#Sales Support#Administration Support#ERP#Microsoft Office#Power BI#English#Chinese#Cantonese#Mandarin#Hong Kong Resident#Permanent Identity Card
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About Sandvik

Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. We are at the forefront of digitalization and focus on optimizing our customers’ processes. Our world-leading offering includes equipment, tools, services and digital solutions for machining, mining, rock excavation and rock processing. In 2024, the Sandvik Group had approximately 41,000 employees, sales in more than 150 countries and revenues of about SEK 123 billion.

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Company

Sandvik

Job Posted

1 week ago

Expires

in 6 months

Employment Type

Full Time

Work mode

On Site

Hours per week

44

Experience Level

Mid-Senior

Locations

Hong Kong

Qualification

Diploma

Applicants

Be an early applicant