Operations Manager, ATS
Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management
In short
Amazon is looking for an Operations Manager to manage a sortation center, overseeing transportation processes from fulfillment centers to last-mile delivery. This role involves hiring, training, and developing a motivated workforce, ensuring operational efficiency, and driving continuous process improvement. The ideal candidate will have strong leadership, communication, and analytical skills.
Responsibilities
- Define, build, and execute transportation processes from Fulfillment Centers to sortation hubs and last-mile Delivery Centers.
- Hire, train, and build a motivated workforce for sort hubs to meet operational requirements.
- Ensure sufficient bandwidth in sites for peak time volume management.
- Coordinate with Finance, Delivery Stations, FCs, and Projects teams on city operations.
- Conduct performance appraisals and mentor team members for efficient operations.
- Continuously improve defined processes to enhance quality, reduce waste, and eliminate unnecessary work.
- Analyze data reports to identify performance bottlenecks and improve performance.
- Drive key initiatives across the region related to safety, engagement, network speed, and cost optimization.
- Lead daily stand-ups, WBRs, MBRs, and peak preparedness calls.
- Implement process improvement mechanisms like Kaizen and Continuous Improvement.
- Review and finalize labor plans to optimize costs while maintaining high performance standards and associate experience.
- Coach Ops managers to challenge the status quo and drive continuous improvement.
- Liaise with other Site Leads/Regional leaders and central teams to benchmark best practices.
Requirements
- 3+ years of employee and performance management experience.
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
Desired Qualifications
- 1+ years of performance metrics, process improvement, or lean techniques experience.
- Well-rounded leadership capabilities and people management skills.
- Ability to adapt to evolving situations and work in ambiguous situations.
- Good communication and listening skills.
- Ability to set and achieve timelines for tasks.
- Orientation for great customer service.
- High ownership to ensure delivery of changes/solutions/services.
- Analytical skills to interpret information and validate key facts.
Benefits
- Inclusive culture that empowers Amazonians.
- Opportunity to work with a recognizable global brand.
#Operations Management#ATS#Sortation Center#Fulfillment#Last Mile Delivery
Company
Amazon
Job Posted
6 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Bengaluru, India
Qualification
Bachelor
Applicants
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