Onsite Service Engineer
Manufacturing & Production · Production & Assembly · Manufacturing Engineering
In short
Atlas Copco is seeking an Onsite Service Engineer in Nantong, China, to provide expert technical support and consultancy for industrial tools and assembly systems. This role involves installation, calibration, repair, maintenance, customer training, and quality assurance, requiring a degree in engineering and at least 3 years of relevant experience.
Responsibilities
- Lead installation, calibration, repair, and maintenance of Atlas Copco tools.
- Perform software installation, debugging, and basic troubleshooting.
- Develop and manage service plans based on contractual obligations.
- Deliver comprehensive training sessions on product operation to customers.
- Conduct Walk The Line activities and provide detailed reports.
- Collect quality-related product information and manage warranty claims.
- Proactively follow up on open customer issues until resolved.
- Mentor and guide on-site technicians to enhance their service capabilities.
- Accurately record work activities and timings in operational systems.
- Prepare technical problem-solving and root cause analysis reports.
- Ensure strict adherence to Safety, Health, Environment, and Quality policies.
- Assist the team leader with service contract management.
Requirements
- College degree or higher in mechanical or electrical engineering (computer science, information systems, or related software fields are advantageous).
- Minimum of 3 years of experience in aftermarket service for industrial products, with expertise in diagnostic, repair, and troubleshooting processes.
- Strong knowledge of mechanical, electronic, and electrical systems, including PLC, Fieldbus, and Ethernet technologies.
- Proficiency with MS Office applications and competent PC skills.
- Excellent communication, presentation, and interpersonal skills.
- Fluency in English with strong reading and writing skills.
- Customer focus, results-driven attitude, quick learning ability, self-motivation, independence, and teamwork orientation.
- Willingness to perform on-site services as required and awareness of urgency in task execution.
Benefits
- A culture of trust and accountability that empowers every team member to contribute their best.
- Continuous lifelong learning opportunities and career development paths.
- Access to innovative projects.
- A competitive and comprehensive compensation and benefits package.
- Health and well-being initiatives, including support for physical and mental health.
- A respectful and inclusive workplace culture where diversity is embraced and valued.
- Opportunities to make an impact by applying your ideas and expertise in a global setting.
Skills
PLCFieldbusEthernetMS Office
#service#engineering#industrial tools#assembly systems#technical support#customer satisfaction#repair#maintenance#installation#calibration#software#troubleshooting#quality assurance#reporting#training#communication#collaboration#leadership#operational excellence#technical analysis#safety#compliance#contract management
About Atlas Copco Group
Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers’ success. Our four business areas offer compressed air and vacuum solutions, energy solutions, dewatering and industrial pumps, industrial power tools and assembly and machine vision solutions. In 2025, the Group had revenues of BSEK 168, and at year end about 56 000 employees.
Company
Atlas Copco GroupJob Posted
1 month ago
Expires
in 3 weeks
Employment Type
Full Time
Work mode
On Site
Experience Level
Mid-Senior
Locations
Nantong, China
Qualification
Bachelor, Master, Diploma
Applicants
Be an early applicant
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