Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

We are seeking an IT Support Administrator for Desk Side Services to manage end-point operations and provide technical assistance across Windows, Mac OSX, Linux, iOS, and Android platforms. Responsibilities include hardware/software troubleshooting, system administration, asset management, and user onboarding/offboarding, with a focus on ensuring seamless integration and proactive tech refresh.

Responsibilities

Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms.
Troubleshoot hardware and software issues, resolve connectivity problems, and assist with system configurations.
Coordinate with OEM vendors for warranty laptops/desktops.
Manage Service Now & Reporting, and possess Dashboard Knowledge.
Ensure compatibility and seamless integration between MAC and Windows systems, applications, and services.
Participate in New Hire induction programs.
Execute Tech refresh of eligible devices.
Conduct user training sessions and create educational resources.
Manage and maintain MAC and Windows systems, including software installations, updates, and configurations.
Track and manage hardware and software assets, including inventory management and license compliance.
Provide site support for servers, switches, APs, UPS units, and other equipment.
Partner with MFP providers to support site print services.
Support end user communication services (e.g., TEAMS) and meeting room communication infrastructure.
Purchase new hardware, ensuring it meets organizational needs and budget.
Forecast tech refresh needs and monitor hardware performance.
Facilitate smooth onboarding of new employees by setting up workstations.
Monitor the New Hire list and plan readiness, raising shipping requests for remote locations.
Follow up with terminating users, collect equipment, and provide return instructions.
Wipe-out repurposed assets and perform system processing.
Collaborate with vendors for quarterly asset disposal.
Perform monthly asset verification and extraction from various tools.
Respond to and resolve IT incidents reported by end users.
Respond to issues related to Enterprise and Business Applications such as JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory, Active Directory, Microsoft Exchange (Hybrid), understanding of Cloud Applications vs. On Prem, Office – 365 apps.
Understand basic Networking concepts like IP address validation, assigning static IP to devices, and setting up Remote Desktop Systems.
Perform Part Replacements, GPU installations, and provide guidance on Non-Standard IT devices.

Requirements

Technical Support: Provide onsite and remote assistance to identify and resolve issues with Windows, Mac OSX, Linux, iOS, and Android platforms.
Troubleshoot hardware and software issues, resolve connectivity problems, and assist with system configurations.
Coordination with the OEM vendor for warranty laptops/ desktops.
Service Now & Reporting, Dashboard Knowledge.
Ensuring compatibility and seamless integration between MAC and Windows systems, applications, and services.
New Hire Induction: Ensure active participation in New Hire indication program.
Execute Tech refresh of eligible devices.
User Training and Education: Conducting user training sessions and creating educational resources.
System Administration: Managing and maintaining MAC and Windows systems, including performing software installations, updates, and configurations.
Asset Management: Tracking and managing hardware and software assets, including inventory management, license compliance, and asset lifecycle management for both MAC and Windows devices and applications.
Site Support: Rack, network, power, and support for servers, switches, APs, UPS units and other equipment.
Print Support: Partner with MFP providers and EPE / client engineering to support site print service.
Telecom Support: Partner with EPE / telecom engineering to support end users communications service (aka TEAMs) and meeting room communication infrastructure.
Hardware procurement: Purchasing new hardware.
Proactive Tech Refresh: Forecast of tech refresh count and socialize with CLIENT leadership, monitor the performance of hardware and recommend upgrades.
User Onboarding: Facilitating the smooth onboarding of new employees by setting up their Mac or Windows workstations.
Proactively monitor the New Hire list for next week and plan readiness, Raise Shipping Requests for remote locations.
User Offboarding/Terminations: Follow up with Terms user and collect the Equipment. Provide Equipment Return instructions to Term users. Wipe-out of repurposed assets (Only Eligible assets), System Processing (Drive removal), Collaborate with the vendor for quarterly asset disposal.
Asset Reconciliation: Perform Monthly Asset verification (Cycle Count) and Extraction of assets from various tools.
Incident Management: Responding to and resolving IT incidents reported by end users.
Application Support: Knowledge or willingness to be trained on responding to issues related to Enterprise and Business Application such as but not limited to JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory , Active Directory, Microsoft Exchange (Hybrid), Understanding of the Cloud Applications Vs. On Prem, Office – 365 apps.
Networking: Knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
Desktop Support – Knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.

Desired Qualifications

Knowledge or willingness to be trained on responding to issues related to Enterprise and Business Applications such as JIRA, Confluence, Service Now, Multi Factor Authentication Portal, Azure Active Directory, Active Directory, Microsoft Exchange (Hybrid), understanding of Cloud Applications Vs. On Prem, Office – 365 apps.
Knowledge or willingness to be trained on understanding of basic Networking concepts like IP address validation, Assigning Static IP to Devices, Setting up Remote Desktop Systems.
Knowledge or willingness to be trained on Part Replacements, GPU installations, Providing guidance on Non-Standard IT devices.

Benefits

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.
We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.
Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Skills

WindowsMac OSXLinuxiOSAndroidServiceNowPower BIJIRAConfluenceAzure Active DirectoryActive DirectoryMicrosoft ExchangeOffice 365

#IT Support#Desk Side Services#Asset Management#Windows#Mac OSX#Linux#iOS#Android#ServiceNow#Power BI#JIRA#Confluence#Azure AD#Active Directory#Exchange#Office 365#Networking#Hardware Procurement#User Onboarding#User Offboarding

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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