Lead Specialist Process Implementation and Support

Logistics, Sales & Operations · Business Analysis · Project Management

In short

Emerson is seeking a Lead Specialist, Process Implementation and Support to establish, test, and implement new processes within the ANZ Customer Care team in Mandaluyong, Philippines. This hybrid role involves leading process execution, issue resolution, innovation, and providing training, requiring a Bachelor's degree and 3 years of relevant experience.

Responsibilities

Lead process execution and issue resolution.
Implement new processes and change management.
Lead innovation and process creation initiatives.
Communicate policies, programs, and decisions that affect the team.
Conduct internal training as needed by the organization.

Requirements

Bachelor’s degree in any four-year course.
3 years of relevant experience in process improvement and people management.
Knowledge of project and change management, learning and development strategy creation and delivery, curriculum development, and training delivery and execution.
Proficiency in Microsoft Office applications such as Outlook, Excel, PowerPoint, Word, and Visio.
Advanced knowledge of Oracle, CRM, and other business tools.
In-depth knowledge of Customer Care business processes.

Desired Qualifications

Strong drive for results.
Passion and enthusiasm to get things done.
Proactive self-starter with a strong sense of urgency in meeting tasks and deadlines.
Interpersonally savvy and able to collaborate and efficiently work with people at any level.

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation
Holiday leave

Skills

Microsoft OfficeOutlookExcelPowerPointVisioOracleCRM

#Process Improvement#Change Management#Customer Care#Automation Solutions#People Management#Training

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

See all open jobs at Emerson Read more about Emerson Website