Kitchen Consultant

Logistics, Sales & Operations · Sales & Business Development · Enterprise Sales · Sales Management · Customer Success

In short

As a Kitchen Consultant, you will guide customers through the entire kitchen buying process, ensuring satisfaction and increasing sales. You will leverage your knowledge of kitchen solutions, customer behavior, and design principles to create functional and beautiful living spaces, acting as a brand ambassador for IKEA.

Responsibilities

Act as the primary contact for kitchen customers throughout the entire buying process, from initial contact to installation.
Meet customers in their homes and communicate via email, phone, or in-store to address questions.
Manage all phases of the kitchen buying process: inspiration, planning, design, services, payment, installation, and final checks.
Understand customer needs, staying updated on trends and buying behaviors to offer relevant, affordable, functional, and sustainable solutions.
Follow up with customers during the purchase process to ensure deal closure.
Stay informed about store and department action plans, contributing to their achievement.
Continuously improve knowledge of internal IKEA routines and regulations.
Utilize applicable applications to process and issue documentation for goods and services, ensuring proper procedures and documentation.

Requirements

Experienced sales professional with a strong track record of delivering excellent customer satisfaction.
Strong knowledge of kitchen solutions, home furnishing, customer buying behavior, and basic interior design principles.
Skilled in active selling, upselling, and creating positive customer experiences.
Proficient in Excel, analytical thinking, and sales tools/processes.
Excellent communication, active listening, relationship-building, and problem-solving skills.
Confident, customer-focused, and able to build trust and guide customers toward the right solutions.
Flexible, organized, and able to work efficiently in a fast-paced environment.
Team-oriented with the ability to prioritize and work with a sense of urgency.
Passionate about home furnishing and helping customers create functional and beautiful living spaces.
Demonstrates IKEA values and acts as a trusted ambassador for the brand.

Benefits

Equal Opportunity Employer
Commitment to a work environment free of discrimination and harassment
Encouragement of individualism and being yourself

Skills

Active SellingUpsellingExcelInterior Design

#Sales#Customer Service#Kitchen Design#Home Furnishing

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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