Key Account Manager

Logistics, Sales & Operations · Sales & Business Development · Account Management · Sales Operations

In short

We are seeking a Key Account Manager in Bengaluru, India to manage and enhance customer experience through our service network. This role requires end-to-end responsibility for service delivery, defect identification, root cause analysis, and developing corrective action plans. The ideal candidate will have strong analytical, vendor management, negotiation, and relationship management skills.

Responsibilities

Own end-to-end responsibility for providing 5-star Rated Ready to Use Service on platform through Amazon Managed Supply.
Identify defects that lead to poor service experience for customers, design metrics to capture these defects, understand their relative importance, and establish prioritization based on customer impact.
Root cause defects to understand underlying causes, and design inputs to address root causes for these defects.
Publish a corrective action plan at the right frequency with service partners based on insights into performance and relative prioritization of defects.
Create a playbook for triggering different workflows that help dive & save customers, safeguard the next 7 days performance and implement long-term fixes to avoid these defects in the future.
Define and own success metrics for the program.

Requirements

2+ years of sales or account management experience.
2+ years of digital advertising and client facing roles experience.
Experience with Excel.
Experience analyzing data and best practices to assess performance drivers.

Desired Qualifications

Experience analyzing key open issues and resolution metrics for each of the managed accounts.
Experience in relationship management within technology, start-ups, or SaaS Platforms.

Benefits

Inclusive culture that empowers Amazonians to deliver the best results for our customers.
Workplace accommodation or adjustment during the application and hiring process, including support for interview or onboarding process, for individuals with disabilities.

Skills

ExcelData AnalysisAccount ManagementSalesDigital AdvertisingRelationship Management

#Sales#Advertising#Account Management

About Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

See all open jobs at Amazon Read more about Amazon Website