The Job

IT Support Associate II

Technology, Data & Digital · IT Infrastructure & Security · IT Support

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In short

The IT Support Associate II in Gurgaon, Haryana, India, provides essential IT support to Amazon Operations. Responsibilities include maintaining and troubleshooting IT equipment such as PCs, printers, and handheld devices, as well as managing the RMA process.

Responsibilities

  • Maintenance of IT equipment throughout the Fulfillment sites.
  • Troubleshooting of all IT related equipment such as PCs, wireless handheld devices, thin clients, printers and other end user devices.
  • Manage RMA and repair process for all devices under warranty.
  • Support the Senior Engineers in daily projects and activities as directed.
  • Supporting of multiple buildings around the area and flexible to travel to sites with in the state /region.
  • Ensure all safety procedures are adhered to while performing work.

Requirements

  • 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
  • Experience troubleshooting integrated and interdependent computer systems
  • Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals

Desired Qualifications

  • CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
  • Experience in a dynamic environment with a high degree of customer service

Benefits

  • Inclusive culture empowers Amazonians to deliver the best results for our customers.
  • Workplace accommodations and adjustments for individuals with disabilities are available.
#IT Support#Hardware Maintenance#Technical Support#Customer Service#Windows#Linux#Mac#Printers#Thin Clients#Handheld Devices#RMA Management#AWS
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Company

Amazon

Job Posted

1 week ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Gurgaon, India

Applicants

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