The Job

IT Support Associate

Technology, Data & Digital · IT Infrastructure & Security · IT Support · Systems Engineering

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In short

Amazon is seeking an IT Support Associate for their Service Desk team in Bengaluru, Karnataka. This role involves providing IT support to associates, troubleshooting end-user devices and operating systems like Windows and Linux, and adhering to standard operating procedures and service level agreements. The position requires basic IT troubleshooting skills and effective communication.

Responsibilities

  • Provide IT support to Amazon Internal customers including APAC/EMEA/AMER Operation/IT teams and Customer Support.
  • Troubleshoot issues on various client devices, including desktops, laptops, printers, and scanners.
  • Troubleshoot issues on Windows and Linux operating systems.
  • Adhere to standard operating procedures (SOPs) for consistency and efficiency.
  • Meet targets for Response and Resolution SLA, CSAT, and effectively manage incidents.
  • Work from the Bangalore (BLR18) Corporate office.

Requirements

  • Experience using English communication skills, both written and verbal.
  • Any computer science background (10+2+3 years of full time education).
  • Minimum 0.3 to 1 year experience in helpdesk/Service desk/Network support/Desktop support.

Desired Qualifications

  • BS degree in computer science or equivalent.

Benefits

  • Inclusive culture that empowers Amazonians.
  • Opportunity to work in a customer-centric company.
#IT#Support#Associate#Karnataka#Bengaluru
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Company

Amazon

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Undergraduate

Applicants

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