IPECS - New Grad - Pre Sales Engineer

Technology, Data & Digital · Software & Web Development · Software Engineering · Web Development

In short

This role is for a New Grad Pre-Sales Engineer who will bridge technology and business to drive customer success. You will collaborate with sales teams to understand customer needs and design optimal iPECS solutions, leading technical engagements from demos to deployment support.

Responsibilities

Partner with global and local sales teams to drive new customer acquisition and revenue growth.
Analyze customer requirements and design optimal solutions based on a deep understanding of the iPECS portfolio.
Lead technical engagements, including product demonstrations, PoCs, and solution presentations, to clearly articulate business value.
Identify and address product gaps through workarounds or third-party integrations.
Drive new business opportunities, including UCaaS offerings, new business models, and expansion into new markets.
Support successful solution deployment, including on-site evaluations and post-sales technical activities when needed.
Collaborate with Sales, Customer Support, and R&D to analyze issues, prioritize improvements, and deliver effective solutions.
Coordinate across internal teams and customers to ensure seamless communication and successful project execution.
Contribute to strengthening the technical capabilities of account managers and partner sales engineers.

Requirements

Solid understanding of VoIP, SIP, IPT, UCaaS/CCaaS, and overall ICT environments.
Willing to learn in pre-sales, product management, or related customer-facing technical roles (Only New Grads/ less than 2 years of experience).
Ability to analyze customer requirements (e.g., RFI/RFP, pain points) and translate them into effective technical solutions.
Strong presentation skills with the ability to engage both technical and non-technical (executive) audiences.
A combination of technical expertise and business acumen with a strong customer-focused mindset.
Experience in identifying and addressing solution gaps through creative problem-solving or integrations.
Strong communication, collaboration, and stakeholder management skills.
Ability to work effectively in a fast-paced, evolving environment with attention to detail.
Business-level English is mandatory.

Desired Qualifications

Experience with iPECS solutions or similar UC/communication platforms (Preferred)
Understanding of market trends in UCaaS, CCaaS, and cloud communication technologies (Preferred)

Benefits

Outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
Chance to build solutions never seen before to some of the world’s toughest problems.
Be challenged, but not alone; join a team of diverse innovators.
Be part of crafting what comes next.
Encouraging a diverse and inclusive organization is core to our values at Ericsson.
Champion diversity and inclusion in everything we do.
Collaborate with people with different experiences to drive innovation.
Encourage people from all backgrounds to apply and realize their full potential.
Ericsson is proud to be an Equal Opportunity Employer.

Skills

VoIPSIPIPTUCaaSCCaaSICTRFIRFP

#Sales Engineering#UCaaS#Pre-Sales#New Grad

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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