Human Resources Generalist

Logistics, Sales & Operations · HR & Admin · HR Operations · Talent Acquisition

In short

We are seeking an empathetic and organized HR Generalist for our Greenville, SC call center. This role serves as the primary HR resource for frontline employees and operational leaders, handling daily HR needs and employee relations. The position requires strong customer service skills, proficiency in HR practices, and experience with HRIS systems.

Responsibilities

Serve as the primary day-to-day HR resource for frontline employees and operational leaders.
Act as a trusted advisor, problem-solver, and culture champion in a high-volume environment.
Support the entire employee lifecycle and deliver exceptional HR service.
Address employee and manager questions regarding policies, attendance, benefits, payroll, leave, and workplace concerns.
Guide leaders through employee relations matters, conflict resolution, coaching, and performance improvement plans.
Conduct objective workplace investigations and identify recurring concerns.
Maintain working knowledge of company HR policies, procedures, and employee lifecycle processes.
Deliver the HR portion of New Hire Orientation and support integration activities.
Provide guidance and support for attendance, leave processes, and workplace accommodations.
Champion employee wellbeing, facilitate focus groups, and support action plans for retention and morale.
Maintain accurate, confidential HR records and ensure legal compliance.
Support compensation, promotion, transfer, and incentive processes.
Maintain awareness of operational environment, including client programs and staffing needs.

Requirements

Bachelor's degree in Human Resources, Business Administration, Organizational Development, or related field (or equivalent relevant experience).
3+ years of progressive Human Resources experience (HR Generalist, Coordinator, Employee Relations, or HR Ops).
Solid working knowledge of employee relations, performance management, policy administration, and HR documentation.
Proficiency with Microsoft Office / Google Workspace and standard HR Information Systems.
Able to successfully pass a criminal background check.
Must live within reasonable driving distance of our office located in the Greenville, South Carolina area.

Desired Qualifications

Experience in a BPO, contact center, retail, hospitality, or manufacturing environment.
Familiarity with platforms like Workday, ServiceNow, Zendesk, Kronos, or UKG.
Professional HR certification (PHR, SHRM-CP, or equivalent).
Bilingual or multilingual capabilities.
Flexibility to support diverse workforce through periodic availability outside of standard business hours (evenings, weekends, holidays).

Benefits

Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program.
401(k) investment options with employer match.
Paid vacation time.
Great Work Environment: Work onsite at our comfortable, climate-controlled Greenville office with a free gym for employees.
Set Schedule: Sunday – Thursday from 11:00am – 8:00pm ET.

Skills

Microsoft OfficeGoogle WorkspaceHR Information SystemsHR PolicyEmployee RelationsPerformance ManagementWorkdayServiceNowZendeskKronosUKG

#HR Generalist#Human Resources#Employee Relations#Performance Management#Policy Administration#HR Operations#Call Center

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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