The Job

German-Speaking Guest Services Representative (m/f)

Retail & Consumer Services · Customer Service · Customer Support

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In short

We are seeking a German-Speaking Guest Services Representative in Zagreb, Croatia to assist guests and create magical moments. This full-time role involves answering calls and emails, resolving issues, and working independently within a structured virtual environment. The position offers a welcome bonus, paid onboarding, and continuous development opportunities.

Responsibilities

  • Answer inbound calls and emails to assist guests and provide the best retail experience.
  • Engage with guests, actively listen, and provide impeccable guest service.
  • Identify and resolve issues affecting guests' experiences.
  • Channel escalated issues to appropriate supervisory staff.
  • Multitask in systems while providing updates or instructions to guests.
  • Work independently with discipline and motivation in a virtual environment.
  • Adhere to a strict full-time schedule, taking high-volume inbound calls.
  • Work shifts Monday through Friday, 09:00-17:00h from the Zagreb office.

Requirements

  • Excellent German (C1 or native level) written and verbal communication skills.
  • Good English (min B1/B2) written and verbal communication skills.
  • Strong computer knowledge.
  • Courteous and friendly with a high level of professionalism.
  • Willingness to follow procedures and adhere to policies.
  • Able to multitask while talking to guests on the phone.
  • Able to thrive in a fast-paced work environment.
  • Able to actively listen to guest needs and demonstrate empathy.

Desired Qualifications

  • Experience troubleshooting basic online retail store process preferred.
  • Previous call center and/or work from home experience preferred.

Benefits

  • 400€ welcome bonus upon joining.
  • A modern office in Zagreb.
  • A paid, well-structured 3-week onboarding course.
  • International and inclusive environment.
  • Continuous development through internal learning platforms and external training.
  • Fixed-term employment contract from 31.08.- 31.12.2026., with the possibility of extension.
  • Corporate benefits and discounts.
  • Access to a MultiSport card (available with employee contribution).
#Customer Support#Guest Services#German#English#Call Center#Retail
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Company

Transcom

Job Posted

2 weeks ago

Expires

in 4 months

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Zagreb, Croatia

Applicants

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