German-Speaking Guest Services Representative (m/f)
Retail & Consumer Services · Customer Service · Customer Support
In short
Responsibilities
- Answer inbound calls and emails to assist guests and provide the best retail experience.
- Engage with guests, actively listen, and provide impeccable guest service.
- Identify and resolve issues affecting guests' experiences.
- Channel escalated issues to appropriate supervisory staff.
- Multitask in systems while providing updates or instructions to guests.
- Work independently with discipline and motivation in a virtual environment.
- Adhere to a strict full-time schedule, taking high-volume inbound calls.
- Work shifts Monday through Friday, 09:00-17:00h from the Zagreb office.
Requirements
- Excellent German (C1 or native level) written and verbal communication skills.
- Good English (min B1/B2) written and verbal communication skills.
- Strong computer knowledge.
- Courteous and friendly with a high level of professionalism.
- Willingness to follow procedures and adhere to policies.
- Able to multitask while talking to guests on the phone.
- Able to thrive in a fast-paced work environment.
- Able to actively listen to guest needs and demonstrate empathy.
Desired Qualifications
- Experience troubleshooting basic online retail store process preferred.
- Previous call center and/or work from home experience preferred.
Benefits
- 400€ welcome bonus upon joining.
- A modern office in Zagreb.
- A paid, well-structured 3-week onboarding course.
- International and inclusive environment.
- Continuous development through internal learning platforms and external training.
- Fixed-term employment contract from 31.08.- 31.12.2026., with the possibility of extension.
- Corporate benefits and discounts.
- Access to a MultiSport card (available with employee contribution).
Skills
About Transcom
Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…
Company
TranscomJob Posted
2 months ago
Expires
in 2 months
Employment Type
Full Time
Work mode
On Site
Salary
€400 one-time
Hours per week
40
Experience Level
Associate
Locations
Zagreb, Croatia
Applicants
Be an early applicant
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