Field service/STO Manager

Manufacturing & Production · Production & Assembly · Manufacturing Engineering

In short

Emerson is looking for a Field Service / STO Manager in Jubail, Saudi Arabia, to lead planning, execution, and continuous improvement of Shutdown, Turnaround, and Outage (STO) projects and field service activities. The role requires a Bachelor's degree in a technical discipline and 8+ years of experience in industrial service operations, focusing on leadership, safety, and customer satisfaction.

Responsibilities

Lead the planning, coordination, and execution of STO projects, valve overhauls, commissioning, troubleshooting, calibration, upgrades, and related field service activities.
Drive safe, on-time, and high-quality project delivery while meeting customer expectations, operational objectives, and financial targets.
Manage workforce planning, resource allocation, subcontractor coordination, scheduling, and service execution to ensure efficient project delivery.
Develop and coach field service engineers and technicians through mentoring, training, knowledge sharing, and performance development initiatives.
Collaborate with sales, business development, and lifecycle services teams to identify customer opportunities, support quotations, and expand STO and service-related business growth.
Monitor key performance indicators related to safety, quality, customer satisfaction, delivery performance, and project profitability.
Promote a strong safety culture by ensuring compliance with company policies, industry standards, and customer requirements.
Lead continuous improvement initiatives that enhance operational efficiency, service delivery, and customer outcomes.

Requirements

Bachelor's degree in Mechanical Engineering, Electronic Communication Engineering, Electrical Engineering, or a related technical discipline.
8+ Years experience in control valve, actuator, or industrial service operations, including responsibility for field service execution, maintenance, shutdowns, turnarounds, or outage projects.
Experience leading technical teams, contractors, or multidisciplinary resources in an industrial, oil and gas, petrochemical, power, or process manufacturing environment.
Knowledge of valve maintenance, troubleshooting, commissioning, equipment diagnostics, and reliability improvement practices.
Strong communication, customer engagement, planning, and stakeholder management skills, with proficiency in business systems and digital tools such as ERP and Microsoft Office applications.

Desired Qualifications

Experience managing large-scale shutdown, turnaround, and outage (STO) projects with responsibility for cost, schedule, quality, and safety performance.
Knowledge of process automation, control systems, and lifecycle services within the process industries.
Experience supporting commercial activities, including service quotations, project estimation, and service-led sales initiatives.
Familiarity with quality management systems, continuous improvement methodologies, and environmental, health, and safety standards.
Experience working within the Middle East region, particularly in Saudi Arabia, supporting industrial customers in energy, petrochemical, or manufacturing sectors.

Benefits

Emerson prioritizes a workplace where every employee is valued, respected, and empowered to grow.
Foster an environment that encourages innovation, collaboration, and diverse perspectives.
Ongoing career development and growing an inclusive culture.
Support through mentorship, training, or leadership opportunities.
Investment in your success.

Skills

Control ValvesActuatorsShutdown, Turnaround, and Outage (STO)Field ServiceProject ManagementResource AllocationTroubleshootingCalibrationUpgradesPerformance DevelopmentCustomer EngagementPlanningStakeholder ManagementERPMicrosoft OfficeQuotationsProcess AutomationQuality Management SystemsContinuous ImprovementEnvironmental Health and Safety (EHS)

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About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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