Education Services Operations Specialist

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Emerson is seeking an Education Services Operations Specialist in Milan, Italy. This role involves developing and executing regional business strategies, managing pipeline, and fostering relationships with customers and partners to drive growth in training and certification programs. The ideal candidate has experience in business development, sales, or account management, with strong commercial and negotiation skills.

Responsibilities

Develop and execute regional Education Services business strategies that support sustained growth and profitability.
Own and achieve revenue, bookings, margin, utilization, and customer engagement objectives for the assigned region.
Identify new market opportunities, customer segments, and expansion strategies to increase adoption of training and certification programs.
Drive pipeline development, forecasting activities, and performance reviews to ensure business objectives are met.
Partner closely with Sales, Customer Success, and Business Unit teams to position Education Services as a strategic component of customer success initiatives.
Support strategic account planning and collaborate on opportunities that drive training attachment and expansion revenue.
Build trusted relationships with key customer stakeholders and executive decision-makers.
Present compelling business cases, workforce development solutions, and value propositions to customer leadership teams.
Lead commercial discussions, contract negotiations, and enterprise training agreements.
Develop, manage, and grow distributor relationships to expand market coverage and business performance.
Establish business plans, performance metrics, and review processes for distributors and channel partners.
Identify, recruit, onboard, and develop Authorized Training Partners across the region.
Monitor ATP performance, quality standards, customer satisfaction, and business outcomes.
Conduct partner business reviews, compliance assessments, and capability development activities.
Influence cross-functional teams and stakeholders to support strategic business objectives.
Provide market intelligence, customer insights, and business recommendations to leadership and partner organizations.
Manage customer concerns effectively, ensuring positive outcomes while maintaining strong business relationships.
Represent Education Services in regional planning discussions and strategic initiatives.
Travel as needed to support customers, partners, and business growth objectives.

Requirements

Professional experience in business development, sales, account management, channel management, customer success, training services, or a related commercial function.
Demonstrated success driving revenue growth and achieving or exceeding business targets.
Experience developing and executing strategic business plans and growth initiatives.
Ability to manage forecasts, analyze business performance, and utilize data to identify opportunities and risks.
Experience building and maintaining relationships with customers, channel partners, distributors, or external stakeholders.
Strong commercial, negotiation, and customer engagement skills.
Ability to influence and collaborate effectively across cross-functional teams without direct authority.
Strong verbal and written communication skills in English and Italian.
Effective presentation skills with the ability to engage senior stakeholders and decision-makers.
Financial and business acumen with the ability to evaluate performance metrics and growth opportunities.
Willingness and ability to travel up to 15%.

Desired Qualifications

Experience supporting education, training, certification, learning, or workforce development programs.
Experience working with distributor networks, channel ecosystems, or partner-led business models.
Knowledge of technical training, industrial automation, software, digital transformation, or technology-enabled learning solutions.
Experience managing Authorized Training Partners or similar partner programs.
Demonstrated success leading complex commercial negotiations and long-term customer agreements.
Strong understanding of market development strategies and customer lifecycle engagement.
Experience operating in a global or multicultural business environment.
A proactive, growth-oriented mindset with the ability to identify and pursue new business opportunities.

Benefits

Competitive base salary, within the local market in which we operate.
Reward performance during our annual merit review process.
Ongoing career development.
Growing an inclusive culture.
Mentorship, training, or leadership opportunities.

Skills

Business DevelopmentSalesAccount ManagementChannel ManagementCustomer SuccessTraining ServicesBusiness StrategyForecastingNegotiationEnglishItalian

#Education Services#Operations#Specialist#Business Development#Sales#Account Management#Channel Management#Customer Success#Training#Certification#Workforce Development#Automation#Software#Digital Transformation

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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