The Job

DCO Tech 3, HYD-Infinity - DCO

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support

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In short

Amazon Data Services India Private Limited (ADSIPL) is seeking a skilled Data Centre Operation Technician to join their AWS Infrastructure Services team in Hyderabad. This role involves the maintenance and upkeep of data center infrastructure, including hardware break-fix, network troubleshooting, and responding to operational incidents, contributing to the expansion of AWS Cloud offerings.

Responsibilities

  • Maintain and upkeep data center infrastructure.
  • Perform server rack installation and hardware break-fix on various components.
  • Troubleshoot network issues and respond to emergent situations affecting operational stability.
  • Serve as the primary contact point for internal customers and external service partners.
  • Meet SLAs against assigned trouble tickets and perform first-line hardware troubleshooting.
  • Participate in on-call duties, scheduled maintenance, and change management activities.
  • Contribute to team meetings for metric analysis and goal achievement.
  • Document technical issues through root cause analysis and contribute to process improvement initiatives.
  • Potentially assist in training less experienced team members.

Requirements

  • 2+ years of computer hardware troubleshooting and repair experience.
  • 1+ years of computer networking experience.
  • Bachelor's degree.
  • Ability to lift and rack equipment up to 18kg.
  • Willingness to work in cramped spaces or elevated locations adhering to health & safety guidelines.
  • Availability to cover 24x7 shift rotation.

Desired Qualifications

  • Experience dealing effectively with customers during problem resolution.
  • Experience operating efficiently under pressure.

Benefits

  • Opportunity to work in advanced data centers.
  • Chance to change the face of Cloud technology in India.
  • Work for the world's most Customer Centric Company.
  • Inclusive culture that welcomes bold ideas.
  • Flexibility as part of working culture to support work-life harmony.
  • Mentorship and career-advancing resources.
#Data Center Operations#AWS#Cloud Computing#Infrastructure
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Company

Amazon

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

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