The Job

DCO Tech 3, HYD-Infinity - DCO

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support · Network Administration

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In short

AWS Infrastructure Services seeks a Data Centre Operation Technician in Hyderabad, India, to maintain and operate large-scale cloud computing infrastructure. Responsibilities include server rack installation, hardware break-fix, network troubleshooting, and responding to operational incidents in a 24x7 environment.

Responsibilities

  • Maintain and upkeep of the data center infrastructure.
  • Perform server rack installation and hardware break-fix on various components.
  • Troubleshoot network issues and respond to emergent situations affecting operational stability.
  • Act as the primary contact point for internal customers and external service partners.
  • Meet SLAs against assigned trouble tickets and perform first-line hardware troubleshooting.
  • Perform on-call duties and participate in scheduled maintenance and change management activities.
  • Participate in team meetings for metric analysis and goal achievement.
  • Contribute to root cause analysis and process improvement initiatives.
  • Assist in training less experienced team members (for more experienced technicians).

Requirements

  • 2+ years of computer hardware troubleshooting and repair experience.
  • 1+ years of computer networking experience.
  • Bachelor's degree.
  • Ability to lift and rack equipment up to 18kg.
  • Ability to work in cramped spaces or elevated locations.
  • Adherence to health & safety guidelines.
  • Willingness to cover 24x7 shift rotation.

Desired Qualifications

  • Experience dealing effectively with customers during problem resolution.
  • Experience operating efficiently under pressure.

Benefits

  • Inclusive culture that welcomes bold ideas.
  • Empowerment to own ideas to completion.
  • Opportunity to work in advanced data centers.
  • Work on changing the face of Cloud technology in India.
  • Work-life harmony and flexibility.
  • Continuous innovation fueled by fresh perspectives.
  • Endless knowledge-sharing, mentorship, and career-advancing resources.
#AWS#Data Center Operations#IT#Operations#Support Engineering
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Company

Amazon

Job Posted

3 weeks ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Hyderabad, India

Qualification

Bachelor

Applicants

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