DCO Tech 3, BOM NORTH - DCO

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering

In short

Amazon Data Services India Private Limited is seeking a skilled Data Centre Operation Technician to join their team in Mumbai, Maharashtra. This role involves the maintenance and upkeep of cloud computing infrastructure, including hardware break-fix, network troubleshooting, and server rack installation. The position offers an opportunity to work with cutting-edge data centers and contribute to the expansion of AWS Cloud offerings in India.

Responsibilities

Maintenance and upkeep of the data center infrastructure.
Server rack installation, hardware break-fix on various components.
Troubleshooting network issues and responding to emergent situations.
Acting as the primary contact for internal customers and external service partners.
Meeting SLAs against assigned trouble tickets and performing first-line hardware troubleshooting.
Performing on-call duties, scheduled maintenance, and change management activities.
Participating in team meetings for metric analysis and goal achievement.
Contributing to documentation, root cause analysis, and process improvement initiatives.
Assisting in training less experienced team members (for more experienced technicians).
Performing physical tasks including lifting and racking equipment up to 18kg, working in cramped or elevated spaces.
Covering 24x7 shift rotation.

Requirements

2+ years of computer hardware troubleshooting and repair experience.
1+ years of computer networking experience.
High school or equivalent diploma.

Desired Qualifications

Experience dealing effectively with customers during problem resolution.
Experience operating efficiently under pressure.

Benefits

Opportunity to work in cutting-edge data centers.
Be part of the world's most Customer Centric Company.
Inclusive culture that welcomes bold ideas.
Work-life harmony and flexibility.
Mentorship and career growth resources.
Employee-led and company-sponsored affinity groups.
Inclusion events.

#Operations#IT#Support Engineering

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