Customs Operations Leader

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

IKEA Supply (Malaysia) Sdn Bhd is seeking a Customs Operations Leader to lead import and export activities in Port Klang. This role focuses on ensuring operational excellence, maximizing compliance, and managing relationships with external service providers and local authorities.

Responsibilities

Lead and organize import and export activities for the assigned geographical area.
Ensure operational excellence in day-to-day operations and continually review ways of working.
Develop and maintain optimal setup and processes for import and export operations.
Manage day-to-day interface with external service providers for customs and compliance activities.
Interact with local authorities for transactional activities.
Gather and retain documents and data for KPI generation and performance monitoring.
Identify and correct systemic or operational deviations.
Support risk management related to Customs operations and compliance.
Assist in obtaining and maintaining necessary permits and licenses.
Support the development and implementation of action plans for import, export, and compliance initiatives.
Support external audits, projects, and self-audits.

Requirements

At least 3 to 6 years of experience within the import and export industry.
Knowledge of compliance and operations for bonded warehouse and foreign trade zones (FTZ).
Experience and knowledge regarding import and export regulations of the assigned geographical area.
Demonstrable experience communicating with government authorities.
Experience in project management.
Strong analytical, investigative, and interpersonal skills.
Strong verbal and written communication skills.
Fluency in local language and English (written and oral).

Desired Qualifications

Possession of brokerage or customs compliance professional license or certification would be an added advantage.
Strong desire and capability to initiate and implement continuous improvement.
Strong Compliance mindset.

Benefits

Enjoy working in a global environment and take advantage of diversity.

Skills

Project managementCompliance

#import#export#customs#compliance#operations#logistics#supply chain

About IKEA

The IKEA vision is to create a better everyday life for the many people. Our business idea is to offer well-designed, functional and affordable, high-quality home furnishing, produced with care for people and the environment. The IKEA Brand unites more than 200.000 co-workers and hundreds of companies with different owners all over the world. It’s one brand, but it reaches millions of hearts and homes. Our value chain is unique. It includes everything from product development, design, supply, manufacture and sales – and of course it begins and ends with our customers. The IKEA retail business…

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