Customer Support Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Management · Customer Success
In short
This role manages the Customer Support Centre in Shanghai, focusing on achieving sales targets for Service and Parts, driving transaction flow, and managing customer relations. The position requires a Bachelor's degree and over 3 years of service sales experience, with proven experience in the Energy industry and inorganic chemical spare parts/service sales being highly preferred.
Responsibilities
- Achieve annual targets for Service and Parts Sales.
- Drive transaction flow from inquiry to order, including quoting and follow-up.
- Prepare standard contracts and sales orders.
- Support external sales teams and identify business opportunities.
- Oversee the Customer Support Centre operations.
- Evaluate delivery performance, logistics budget/cost, and suggest controls.
- Manage Accounts Receivable collection.
- Coordinate between customers, departments, production, and suppliers.
- Develop and maintain strong customer relations and understand customer needs.
- Develop team skills and build a performance-oriented team.
- Gain knowledge of key processes and tools.
- Develop competitive quotations with external sales to ensure orders.
- Monitor pricing of transactional business.
- Perform quarterly forecasting for financial results.
- Generate EDX reports.
- Handle ad hoc assignments.
Requirements
- Bachelor’s degree or above in mechanical or chemical related majors
- Over 3 years’ service sales experience
- Proven experience in Energy industry
- Proven experience in inorganic chemical spare parts/service sales
- Experience in managing distributors
- High integrity
- Good business acumen
- Willing to learn
- Teamwork spirit
- Good cross-function communication skills
- Ability to accept travel up to 60%
Desired Qualifications
- Inorganic chemical sales background is highly preferred.
Benefits
- Opportunities for personal growth
- Innovative, open spirit and start-up culture
- Rapid growth environment
#customer support#sales#management#energy industry#chemical spare parts
Company
Alfa Laval
Job Posted
3 hours ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Shanghai, China
Qualification
Bachelor
Applicants
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