Customer Success

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

This role focuses on building and coaching others in customer, partner, and internal stakeholder engagement strategies. The individual will identify, navigate, and influence key customer stakeholders, aligning Microsoft solutions with customer objectives. Serving as a trusted advisor, they will develop strategic roadmaps, drive program planning, and innovate methods to improve customer success and accelerate consumption.

Responsibilities

Synthesizes insights regarding business and IT objectives for customer organizations.
Influences customer priorities and coaches the team to develop comprehensive support programs.
Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders.
Builds and coaches others on customer, partner, and internal stakeholder engagement strategy.
Develops and delivers strategic roadmaps for executing program planning and customer-facing program reviews.
Optimizes delivery management methodologies, processes, and tools.
Proactively anticipates, identifies, and mitigates customer blockers and risks.
Expands conversations with customers to demonstrate alignment between customer objectives and the Microsoft portfolio.
Defines and agrees upon a long-term approach to fuel adoption of Microsoft technology and services.
Innovates upon methods for identifying, monitoring, and mitigating blockers to consumption.
Understands, identifies, and aligns Microsoft solutions, cross-cloud and technical capabilities.
Leverages deep foundational industry and technical expertise to act as an advisor and visionary.

Requirements

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 2+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.

Desired Qualifications

Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 5+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience.
1+ year(s) relevant work experience within customer industry.
Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.

Benefits

Microsoft is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances.
If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills

AzureMicrosoft 365ITIL

#Customer Success#Account Management#Stakeholder Engagement#Relationship Management#Strategic Roadmaps#Cloud Solutions#Technical Capabilities#Business Transformation#Consumption Acceleration#Customer Experience#Microsoft#Azure#Modern Work#Dynamics

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