Customer Service Technical Support Specialist
Technology, Data & Digital · IT Infrastructure & Security · IT Support · Customer Support
In short
Responsibilities
- Provide technical information and support to internal and external customers, end users & field sales.
- Answer product support calls, chats, and emails for Secuitech products.
- Act as a liaison for product information from the field to Profit Center Managers and production personnel.
- Provide feedback to sales and customer base based on problem-solving.
- Perform root cause analysis of returned products and assist with corrective actions.
- Review Special Product Application Requests for accuracy and completeness.
- Review new and existing product literature and recommend changes for accuracy.
- Support production with assembly, quality, application, and engineering issues.
- Provide training on the floor and perform quality checks.
Requirements
- 3-5 years of experience in a customer-facing role.
- Strong analytic and logical problem-solving skills with demonstrated attention to detail.
- Hands-on mechanical aptitude with installation experience.
- Basic electrical knowledge for troubleshooting is desired.
- Strong listening and interpersonal skills with the ability to effectively work and communicate with internal and external customers.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Outlook, Word, and Excel.
- Ability to manage projects and recognize needed customer improvements.
- Ability to tackle problems, take independent action, seek answers, act on opportunities, and generate new ideas.
- Ability to work on complex assignments requiring judgment and initiative with a customer focus.
- Limited travel for field troubleshooting, repairs, and replacements.
- Ability to lift up to 50lbs on occasion.
Desired Qualifications
- Bachelors or Associates Degree in a technical field preferred, but not required with relevant job experience.
Benefits
- Annual salary of $80,000-$90,000.
- Paid time off, including sick and vacation days.
- 14 paid holidays.
- Job-protected leave benefits in accordance with applicable law.
- Medical, dental, vision, and life insurance.
- Health and flexible savings accounts subject to eligibility requirements.
- 401(k) plan with employer contributions and matching subject to plan eligibility.
- Supplemental life insurance.
- Short-term and long-term disability benefits.
- Employee discounts.
Skills
About ASSA ABLOY Group
Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…
Company
ASSA ABLOY GroupJob Posted
19 hours ago
Expires
in 1 month
Employment Type
Full Time
Work mode
On Site
Salary
US$80,000–90,000 · Negotiable
Experience Level
Associate
Locations
Berlin, United States
Qualification
Applicants
Be an early applicant
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