In short
We are seeking an Italian-speaking Customer Service Representative with excellent problem-solving and communication skills to join our team in Cairo, Egypt. This role involves supporting a mobility platform and ensuring a high level of customer experience through phone communication.
Responsibilities
- Support a fast-growing mobility platform, helping deliver reliable ride-hailing and everyday transportation solutions.
- Contribute to account management and growth initiatives.
- Strengthen relationships with driver-partners and strategic clients.
- Provide an excellent customer experience by responding to customer queries in a timely and accurate way via phone.
- Contribute to the project's success, propose improvements, share knowledge, and learn together with colleagues.
- Work rotational shifts 24/7.
Requirements
- C1/B2 written and spoken proficiency in Italian.
- Strong verbal and written communication and interpersonal skills, such as empathy and listening.
- Ability to quickly absorb information, adapt, and respond to change.
- Positive attitude and willingness to provide brilliant customer experience.
Benefits
- Best salary in the market.
- Transportation provided.
- Medical and social insurance.
- International and inclusive environment.
- Endless growth opportunities.
- One month paid training course.
#customer service#italian#communication
Company
Transcom
Job Posted
3 weeks ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Associate
Locations
Cairo, Egypt
Applicants
Be an early applicant