Customer Service Representative - German Market

Retail & Consumer Services · Customer Service · Customer Support

In short

We are seeking a German-speaking Customer Service Representative to support customers of a leading energy provider remotely from Portugal. The role involves handling customer inquiries via phone, chat, and email, offering solutions with empathy and professionalism.

Responsibilities

Handle customer contacts in German via phone, chat, and email.
Understand customer needs and provide clear, effective solutions.
Manage inquiries with accuracy, empathy, and professionalism.
Investigate issues and ensure they are resolved in a timely manner.
Work closely with the team to improve processes and share best practices.

Requirements

C1 or native written and spoken proficiency in German.
Confident communication skills and a customer-oriented attitude.
Good computer literacy and ability to work with multiple tools.
Structured and analytical approach to problem-solving.
Flexibility and openness to learning in a fast-changing environment.
Positive attitude and strong sense of responsibility.
Good time management to meet quality and performance targets.

Benefits

Full-time contract.
Attractive fixed salary composed of base salary (x14), language bonus, project bonus and meal allowance.
Full and paid training of approximately three weeks.
Monday to Friday schedule, from 08:00 to 17:00.
Opportunity to work from the comfort of your home.
International and inclusive environment.
Continuous development through internal learning platforms.
Career growth opportunities.

Skills

Germancustomer servicecommunicationproblem solvingtime management

#Customer Service#German Market#Remote

About Transcom

Transcom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. More than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends rely on us for on-, off-, and nearshoring services. Transcom’s over 33,000 employees work in 90 contact centers and work-at-home networks across 28 countries, creating brilliant experiences in customer care, sales, content moderation, and backoffice services. We help our clients drive their brands forward, customer satisfaction up, and operating costs…

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