Customer Service Representative - Felixstowe

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

We are seeking an experienced Customer Service Representative for our Volvo Truck & Bus team in Felixstowe. This role involves being the primary contact for customers, coordinating vehicle maintenance, and ensuring efficient service delivery. The ideal candidate is customer-focused, organized, and comfortable communicating with both clients and workshop staff.

Responsibilities

Act as the key link between customers, workshop technicians, and parts team.
Book commercial vehicles into the workshop for servicing, repairs, and inspections.
Prepare job cards and communicate customer requirements to technicians.
Provide customers with regular updates on vehicle progress.
Prepare estimates and obtain customer authorization for additional work.
Liaise with technicians and parts colleagues to ensure efficient job progression.
Inform customers about costs, timescales, and completion dates.
Invoice completed work and ensure all documentation is accurate.
Handle customer queries and resolve issues professionally.

Requirements

Experience in a Service Advisor, Customer Service, Aftersales, or Workshop environment, preferably within commercial vehicles, HGVs, trucks, or automotive.
Customer-focused and professional demeanor.
Organized and capable of managing multiple jobs simultaneously.
Confident in communicating with customers and workshop teams.
Commercially aware with good attention to detail.
Comfortable discussing vehicle repairs, costs, and timescales.
Calm and professional under pressure.
Strong team player with a positive attitude.
IT literate and confident using workshop/service management systems.
Commercial vehicle or HGV experience is highly advantageous.
Strong automotive Service Advisors with the right attitude and transferable skills will be considered.

Benefits

Competitive salary + benefits
Generous pension plan
25 days holiday rising to 30 days with service + bank holidays
Healthcare plan with access to dental insurance
Enhanced paternity/maternity/foster leave
Referral schemes - earn £1000
Benefits for yourself, family, and friends including gym memberships, travel, hotel, theme park days + many more
Training and development opportunities

Skills

Customer ServiceCommunicationAttention to DetailIT Literate

#Customer Service#Transport#Automotive#Commercial Vehicles

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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