Customer Service Coordinator - Spanish + Portuguese

Logistics, Sales & Operations · Sales & Business Development · Customer Success

In short

Volvo Action Service (VAS) is seeking a temporary Customer Service Coordinator in Oostakker, Belgium, to support Volvo Group customers across Europe. The role requires fluency in Spanish, Portuguese, and English, strong communication and problem-solving skills, and a customer-focused approach. This is an entry-level, on-site position within a dynamic, international team.

Responsibilities

Receive and manage incoming assistance requests from customers, drivers, dealers, and workshops.
Gather accurate information through effective diagnostic questioning to understand the nature and urgency of vehicle issues.
Open, coordinate, and monitor assistance cases using Volvo Group systems and processes.
Arrange and coordinate roadside assistance, towing, repairs, and other support services.
Communicate proactively with customers and stakeholders throughout the case lifecycle, providing timely updates and managing expectations.
Collaborate with dealers, technicians, field service engineers, and internal teams to ensure rapid and effective problem resolution.
Ensure all case information is documented accurately and in accordance with quality standards.
Contribute to continuous improvement by identifying opportunities to enhance customer satisfaction, quality, and operational efficiency.
Work in a fast-paced, international, multilingual environment where customer focus and teamwork are key to success.
Support Volvo Group's mission of delivering exceptional customer service and maximizing vehicle uptime across Europe.

Requirements

Fluent in Spanish and Portuguese, with a good command of English.
Customer-focused, always striving for the best possible service and solution.
Confident communicator, adapting style to each customer.
Proactive and creative problem-solver.
Team player, supporting and lifting up colleagues.
Keen to keep learning and developing skills.
Open to working in shifts.
Able to multitask and prioritize effectively in a dynamic environment.
Comfortable working with digital tools and coordinating multiple stakeholders simultaneously.

Desired Qualifications

Position Type: Graduate
Job Category: Sales & Services
Organization: Volvo Trucks
Travel Required: No Travel Required
Requisition ID: 35350

Benefits

Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
Well-being services
Restaurant on site
Opportunity to grow within the company
Good work life balance
International environment
Support in relocation when moving from abroad

Skills

SpanishPortugueseEnglish

#customer service#support#transport#multilingual#problem solving#teamwork

About Volvo Group

The Volvo Group is one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The Group also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100,000 people, has production facilities in 18 countries and sells its products in more than 190 markets.\n\n

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