The Job

Customer Security Manager

Technology, Data & Digital · IT Infrastructure & Security · Cybersecurity · IT Support · Product Management

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In short

Ericsson is seeking a Customer Security Manager in Düsseldorf, Germany, to ensure the successful delivery of information security and meet contractual requirements. This role involves strong internal and external stakeholder management to provide first-class customer service and support customers in achieving their security objectives.

Responsibilities

  • Support customers in achieving their security objectives.
  • Regularly report contractual security compliance to the Account team.
  • Create strong internal and external stakeholder relationships.
  • Act as the security point of contact for the Account team, managing the security relationship between Ericsson and the Customer.
  • Lead regular security governance forums with the customer, providing updates on contractual compliance, raising operational issues, and promoting security.
  • Manage security policy governance across the account, including the supply chain, ensuring all security risks are known and managed.
  • Align customer UK Telecom Security Act (TSA) requirements with the Customer Security Director and Telecoms Security Act programme.
  • Coordinate security incident, event, and vulnerability communication with the Customer.
  • Direct the Account team and support business units on appropriate good security practice.
  • Work with the customer to interpret and comply with all contractual security obligations.
  • Operate an effective security awareness programme, ensuring all personnel are aware of security obligations and hold relevant security clearances.
  • Provide tactical and strategic security initiatives support to the Account team.

Requirements

  • 5 years of experience in a customer-facing role, ideally in a telecommunications environment or another highly regulated industry.
  • 3 years of Information Security experience working in a security team or delivering security projects in a telecommunications environment, or similar experience in security product development or a network/operational security role for a service provider or operator.
  • Understanding of security legislation in the UK and/or EU.
  • Knowledge of telecom products, technologies, and terminologies.
  • Outstanding communication skills, adapting to a variety of customer and cultural environments.
  • Ability to understand, translate, and simplify complex situations.
  • Programme and/or project skills.

Desired Qualifications

  • Analytical thinking and problem-solving skills with a focus on results and customer.

Benefits

  • Outstanding opportunity to use skills and creativity.
  • Chance to build never-seen-before solutions to tough problems.
  • Challenging work environment.
  • Join a team of diverse innovators.
  • Championing a diverse and inclusive organization is core to values.
  • Encouragement for people from all backgrounds to apply.
#Customer Service#Information Security#Telecommunications#Risk Management#Security Governance
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Company

Ericsson

Job Posted

4 days ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Düsseldorf, Germany

Reading, United Kingdom

Applicants

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