Customer Insight Analyst

Technology, Data & Digital · Data, AI & Analytics · Data Analysis · Data Science · Business Analysis

In short

Nordea is seeking two Senior Customer Insight Analysts with complementary strengths for their Nordic Customer Insights team in Group Brand, Communication and Marketing. The roles involve turning business challenges into research objectives, executing quantitative research, designing surveys, analyzing data with AI, and transforming findings into actionable insights and recommendations for customer-led decisions. Positions are available in Copenhagen, Oslo, Stockholm, or Helsinki.

Responsibilities

Turn business challenges and stakeholder needs into clear research objectives, survey designs and insight plans.
Execute quantitative research projects and run recurring customer surveys across the Nordic markets.
Design, implement and test surveys, reporting flows and dashboards in survey tools.
Connect survey findings with other insight sources, such as qualitative insights, desk research and market knowledge.
Apply and further develop survey methodology, including sampling, weighting, segmentation, KPI tracking and driver or impact analysis.
Develop and improve reproducible analytical workflows for recurring surveys, including data cleaning, quality checks, weighting, reporting outputs and documentation.
Improve methods, data outputs, processes and automation opportunities, including responsible use of AI for analysis, reporting, quality assurance and knowledge sharing.
Transform findings into tangible business insights, simple visualizations and clear recommendations for key stakeholders.

Requirements

Proven experience with quantitative research methods, including conducting and analyzing surveys.
Experience with stakeholder dialogue, business problem framing and translating insights into clear recommendations.
Strong ability to communicate findings clearly to different audiences.
Fluency in a Nordic language and strong English skills.

Desired Qualifications

Experience with Qualtrics, survey programming, integrations, automated reporting, dashboards or recurring survey production workflows.
Experience with R or another statistical programming language, especially for survey data processing, automation, quality assurance or reporting.
Knowledge of statistical methods for survey data, including sampling, weighting, segmentation, significance testing, driver analysis or working with large-scale recurring survey data.
Hands-on experience with AI tools, automation, AI-supported analysis or content analysis of open comments, including theme development, tagging, validation or trend reporting.

Benefits

Permanent and temporary (2-year) positions available.
Hybrid working model.
Opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.
A culture that fosters performance and growth.
Diversity and inclusion are a natural part of our daily work.

Skills

QualtricsR

#customer insights#quantitative research#survey design#data analysis#stakeholder management#Nordea#banking

About Nordea

We are a universal bank with a 200-year history of supporting and growing the Nordic economies – enabling dreams and aspirations for a greater good. Every day, we work to support our customers’ financial development, delivering best-in-class omnichannel customer experiences and driving sustainable change. We are a full-service universal bank and the third largest corporation in the Nordic region and one of the top 10 financial services companies in Europe based on market capitalisation. We are present in 17 countries, including our four Nordic home markets which together constitute the 10th…

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