Customer Care Representative

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

In short

Emerson is seeking a Customer Care Representative in Xi'an, China. This on-site, full-time role involves managing regional quotations, preparing commercial documentation, processing orders, and resolving customer issues. A Bachelor's degree and a minimum of two years of customer service experience, preferably in industrial automation or manufacturing, are required.

Responsibilities

Responsible for regional quotations/enquiry and follow up through SFDC, including assigning potential demand to regional sales team
Prepares and administers all commercial documentation such as formal quotation, contract and the relative agreements, and does proper record retention
Coordinates with other departments to follow the customer or sales demand, ensures customer satisfaction and builds long-term relationships
Processes customer orders accurately and efficiently, through the relative ERP system
Investigates and resolves customer complaints or issues related to products, delivery, service or others, and determines what corrective action needs to be taken
Goods delivery monitor and coordinate with customers to pick the goods on schedule, arrange the shipment
Payment collection & credit support and monitor, assists Finance department with account receivable on cash application
Track and follow customer forecast
Maintain accurate records of customer interactions, orders, and transactions
Other assignment by the company

Requirements

Bachelor’s degree or above
Minimum two year’s working experience in customer service, preferably in the industrial automation products or manufacturing industry

Desired Qualifications

Good computer skills with other MS office, PowerBI, CRM software (e.g salesforce, 4TH Shift, oracle)
Excellent problem-solving skills and the ability to handle difficult situations with professionalism, and work under pressure
Excellent interpersonal communication skills and administrative skill
Marketing / commerce/ technical graduate
Effective spoken and written English

Benefits

Competitive benefits plans
Variety of medical insurance plans
Employee Assistance Program
Employee resource groups
Recognition
Flexible time off plans
Paid parental leave (maternal and paternal)
Vacation and holiday leave
Ongoing career development
Leadership opportunities

Skills

SFDCERPPowerBISalesforceOracle

#customer service#quotations#contracts#order processing#customer complaints#payment collection#credit monitoring#forecast tracking

About Emerson

Emerson is a leading global technology, software, and engineering company providing innovative solutions for customers in industrial and commercial markets. We help customers in the world’s most essential industries solve the biggest challenges of modern life. Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation. Across the globe, we are united by a singular Purpose: We drive innovation that makes the world…

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