Configuration Management Analyst

Technology, Data & Digital · Data, AI & Analytics · Data Engineering · Database Administration

In short

Alstom is seeking a full-time Configuration Management Analyst in Bangalore to ensure the accuracy and governance of their global CMDB. This role involves working with various teams to enhance processes, implement automation, and drive continuous improvement and digital transformation within IS&T operations.

Responsibilities

Ensure the accuracy, completeness, and governance of the configuration management database (CMDB).
Enhance processes, implement automation, and ensure alignment with Alstom's global strategy.
Drive continuous improvement initiatives and foster a culture of digital transformation.
Define and implement a robust configuration management governance model.
Support the positioning and use of the CMDB as the single point of truth.
Ensure an end-to-end view of the configuration management process for BAU topics.
Drive governance and day-to-day activities with a wide network of stakeholders.
Continuously improve the accuracy and completeness of the CMDB and expand its scope.
Advance the automation of data uploads to the CMDB.
Communicate configuration management strategies, priorities, and projects.
Maintain awareness and alignment with the IT leadership team through regular reporting.
Measure stakeholder satisfaction and implement improvement plans.

Requirements

Graduate with a bachelor’s degree in IT (an advanced degree is preferred).
ITIL certification is a must.
Minimum 3 years of experience in configuration management.
Excellent verbal and written communication skills, with the ability to interact and influence at all levels of the organization.
Good analytical, problem-solving skills.
Ability to formalize and present complex issues and concepts in a clear, concise manner.
Result-oriented with strong attention to detail.
Experience managing multi-partner teams in complex environments.
Ability to work effectively in virtual, geographically dispersed, and cross-cultural environments.
Good stakeholder management skills.

Desired Qualifications

Experience with the ServiceNow platform is preferred.

Benefits

Stability, challenges, and a long-term career.
Work with new security standards for rail signalling.
Collaborate with transverse teams and supportive colleagues.
Contribute to innovative projects.
Agile and flexible working environment.
Opportunity to steer your career across functions and countries.
Investment in development through award-winning learning programs.
Progress towards leadership or expert roles in IT and configuration management.
Fair and dynamic reward package that recognises performance and potential.
Comprehensive and competitive social coverage (life, medical, pension).

Skills

ITILServiceNow

#Configuration Management#CMDB#ITIL#ServiceNow#IS&T#Global IS&T Operations#Digital Transformation#Governance#Automation#Stakeholder Management#Reporting#IT Management

About Alstom

Rail has the power to shape how societies grow, connect, and decarbonise. At Alstom, we turn this potential into reality, moving over 100 million people daily with safe, smart, and sustainable mobility solutions.

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