Channel Team Lead

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

Amazon is seeking a Channel Team Lead for its Delivery center in Kochi, Kerala. This role involves managing IHS operations, EDSP management, and driving performance. Responsibilities include account acquisition and management, field visits, training, reporting, and leading a team to ensure efficient last-mile delivery and excellent customer service.

Responsibilities

Market mapping and identification of potential retail stores for acquisition, induction, and onboarding of new accounts in the assigned territory.
Managing and driving the growth of Channel partners/stores’ business with Amazon.
Build and execute a strategic account plan to deliver key business opportunities for stores and Amazon.
Visit targeted number of stores on a daily/weekly/monthly basis.
Deliver training and coaching on Amazon processes, products, operating model, and SOPs.
Work on the ground to enable network with new product launches and partner with operations and other teams.
Maintain and publish routine reporting on stores' current performance and business with Amazon.
Publish recommendations and action plans based on data.
Report the overall Network Health in the assigned territory.
Build and manage a multi-layer team and manage performance through on-the-job coaching and mentoring.
Drive teams of associates for managing their targets.
Set proper expectations, provide clear status communications, and manage relationships with acquired/assigned stores for mutual growth.
Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
Enhance engagement with accounts to improve business and increase retention.
Drive stores against goals (Volume, FTR, and other key metrics).
Handle day-to-day operational escalations and be available round the clock to manage issues.
Manage internal/external stakeholders.
Support station operations and/or customer deliveries.
Lead an operation for +20k packages.
Manage on-the-road execution encompassing Delivery Service Partners and Drivers on route.
Develop strategies to streamline these operations.
Lead a team of UTR & OTR TLs and +30 Associates.
Solve complex problems and make key decisions and escalations on behalf of their team.
Foster a culture of safety.
Protect service levels and monitor/improve drivers and associates' performance.
Assemble the right team, assign the tracking strategy, and control the operation to ensure timely and successful Last Mile delivery.

Requirements

Bachelor's Degree or MBA.
Advanced Excel and Communication skills.
Operations/People Handling skills.
Strong leadership capabilities and people management skills.
Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making.
Good communication skills.
Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives.
Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.
Bachelor's degree or above, or MBA.
Preferably from Sales/Telecom background.
2+ years of solving problems with technology in the Telecommunications industry experience.
Experience in Excel (macros, index, conditional list, arrays, pivots, lookups).
Experience communicating complex information and solutions to senior stakeholders and influencing decisions.
2+ years of operations and people management experience.

Desired Qualifications

Experience in e-commerce.

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Skills

ExcelSalesCommunicationPeople ManagementCustomer ServiceOperations

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