Central Operations Support Executive, German, DE Seller Flex, Easyship- Control Tower- EU5

Logistics, Sales & Operations · Supply Chain & Transport · Logistics Management

In short

The Central Operations Support Executive role is a remote position requiring proficiency in German to support daily seller operations, monitor metrics, and manage stakeholder relationships. The role focuses on improving seller experience through process development and data analysis, with a 5-day work week within a 7-day operation.

Responsibilities

Remotely monitor the efficient functioning of assigned sites via outbound calls, emails, and coordination with field executives.
Liaise between field executives/sellers and internal/external agencies for efficient and timely execution of operations.
Train and direct sellers on the execution and adherence of norms and practices.
Devise and deploy SOPs, analyze data, and propose features and processes to improve Seller experience.
Manage daily metrics monitoring, trigger field support and audits, and handle stakeholder management.

Requirements

Proficiency in German.
A larger picture of customer experience in mind.
High willingness to take ownership.
Skills in identifying patterns and disruptions in data.
Ability to scrutinize details and foresee data implications.
1+ years of professional work experience or 1+ years of Amazon experience.

Desired Qualifications

Experience with automation and any version control tools.
Experience in SQL Server/MySQL.

Benefits

Remote work opportunity.
5-day work week (scheduled days off may vary).
Inclusive culture that empowers employees.
Support for workplace accommodations for individuals with disabilities.

Skills

GermanSQL ServerMySQL

#Fulfillment & Operations Management

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