The Job

Catalog Specialist I, VAS

Logistics, Sales & Operations · Sales & Business Development · Sales Operations

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In short

Amazon Home Services is seeking a Catalog Specialist I, VAS in Karnataka, India. This role involves collaborating with service providers, customer service, and operations teams to identify and resolve service fulfillment gaps. The ideal candidate is customer-obsessed, analytical, and has a strong work ethic.

Responsibilities

  • Work closely with Service Providers, Customer Service team, Customer outbound process, Service category team and Operations to identify gaps in fulfillment and work to alleviate acute/short-term issues.
  • Partner with program and product management team to identify long-term fulfillment features and programs to improve customer experience.
  • Under general supervision, follow pre-defined processes, guidelines, and SOPs to perform tasks with high levels of accuracy and productivity.
  • Interact and coordinate with customers, gather and present customer feedback.
  • Ensure Amazon remains competitive, wide selection and good product information.
  • Solve challenging operational goals.
  • Maintain records of work and track business workflow.
  • Escalate deviations.
  • Report audit results and communicate them to others within the organization.
  • Analyze data and identify new trends/patterns.
  • Identify generic patterns in cx escalations and translate them into guidelines and SOPs.
  • Provide feedback to streamline existing processes to help the team achieve more consistent results with high quality.

Requirements

  • Bachelor's degree
  • Speak, write, and read fluently in English
  • Experience with Microsoft Office products and applications

Desired Qualifications

  • Knowledge of Excel at an advanced level

Benefits

  • Open to working on Saturday & Sunday, with any other 2 days of the week as off.
#e-commerce#customer service#operations
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Company

Amazon

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Associate

Locations

Bengaluru, India

Qualification

Bachelor

Applicants

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