Business Manager
Logistics, Sales & Operations · Sales & Business Development · Sales Management
In short
Transcom is seeking a Business Manager in Alicante, Spain, to lead strategy and cultivate key client relationships. The role involves managing P&L, ensuring client and employee satisfaction, and overseeing operational KPIs and targets. This full-time, on-site position requires strong leadership and analytical skills, with 3+ years of customer service and contact center experience.
Responsibilities
- Build trust with the client
- Be responsible for P&L that you manage
- Ensure client satisfaction
- Empower and coach team leaders to build world-class teams
- Control, monitor, report on and analyse relevant KPIs
- Ensure high employee satisfaction by building trust in the team
- Ensure a smooth and profitable operation
- Ensure that targets are set for each employee
Requirements
- 3+ years of experience in customer service and contact center support
- 2+ years of experience in leading complex teams
- Experienced in BPO/contact centres
- Demonstrate leadership and management skills
- Are “hands on” with a “doer” approach
- Able to keep calm, work under pressure and to deadlines
- Take ownership
- Communicate well at all levels
- Are analytical and a problem solver
- Can work in a team and independently
- English at C1 level and Spanish at B1
- Either Dutch or German language skills would be a real bonus
- Include a CV in English, with your application
Benefits
- Opportunity to further develop your skills and career in a highly dynamic international team
- The challenge to lift your own project to a higher level
- The opportunity to enrich the quality of the project with your experience
- A positive working atmosphere
- Permanent work contract
- Corporate benefits and discounts
#operations leadership#client relationship management#team management#KPI analysis#customer satisfaction#employee satisfaction#business development
Company
Transcom
Job Posted
1 week ago
Employment Type
Full Time
WorkMode
On Site
Experience Level
Mid-Senior
Locations
Alicante, Spain
Applicants
Be an early applicant