Branch Administrator - PE

Logistics, Sales & Operations · Sales & Business Development · Sales Operations · Logistics Management

In short

The Branch Administrator supports daily branch operations through effective administration, customer service, and logistics. This role involves greeting customers, managing sales targets, processing orders, coordinating stock, and ensuring timely deliveries. Requires Grade 12, 2-3 years of experience in a branch environment, and proficiency in Microsoft Office and ERP systems like SAP.

Responsibilities

Greet and attend to customers promptly and professionally
Answer telephone calls promptly
Achieve monthly sales/GP targets
Maintain up-to-date knowledge of products, pricing and promotions
Keep records of pipelines and close rate
Upsell and cross-sell products
Invoice orders and communicate progress to customers/representatives
Check orders when handing stock over
Handle telephonic queries and quotations
Maintain a clean and tidy working environment
Follow up on back orders and coordinate stock
Ensure CODs are paid before invoicing and releasing stock on COD accounts

Requirements

Grade 12 / Matric
2-3 years' experience in administration or a branch environment
Good computer skills, including Microsoft Office
Experience on SAP or ERP system

Desired Qualifications

Administrative management and document control
Customer service and client relations
Verbal and written communication skills
Planning, organising, and prioritising workload
Attention to detail and accuracy
Financial administration and cash handling
Invoice processing and reconciliation
Stock control and inventory management
Data capturing and record keeping
Computer literacy (Microsoft Office and business systems)
Problem-solving and decision-making
Time management and deadline adherence
Teamwork and collaboration
Accountability and reliability
Compliance with company policies and procedures
Confidentiality and information management
Ability to work under pressure
Initiative and proactive approach to tasks
Professionalism and integrity
Health and safety compliance awareness
Report preparation and administrative reporting
Telephone etiquette and reception management
Process improvement and operational efficiency
Adaptability and flexibility within a branch environment
Reliable and dependable
Professional and courteous
Detail-oriented and accurate
Proactive and takes initiative
Customer-focused
Honest and maintains confidentiality

Benefits

The ASSA ABLOY Group offers opportunities to build careers aligned with aspirations.
Support with regular feedback, training, and development opportunities.
Encouragement to grow roles locally, regionally, or internationally.
Commitment to diverse, inclusive teams with varying perspectives and experiences.

Skills

Microsoft OfficeSAPERP

#administration#sales#customer service#logistics#stock control#order processing

About ASSA ABLOY Group

Let’s create a safer and more open world – together! ASSA ABLOY is the global leader in access solutions with sales of SEK 121 billion and 52,000 employees. The Group has operations in over 70 countries and sales worldwide. ASSA ABLOY’s innovations enable safe, secure and convenient access to physical and digital places. Every day, we help billions of people experience a more open world. We have a feeling of discovery and urge to innovate by working together and telling it like it is, enabling us to be always growing, never boring and leading right. Do you want to be encouraged to act, have…

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