Automated Operations Engineer

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Network Administration

In short

The Network Operations Centre (NOC) Engineer is responsible for 24x7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs. This role involves proactive identification, analysis, and resolution of network alarms and incidents, along with L1/L2 troubleshooting and ticket management.

Responsibilities

Monitor network, servers, and applications using NMS/EMS tools
Proactively identify, analyze, and resolve network alarms and incidents
Perform L1/L2 troubleshooting for network, transmission, and service issues
Raise, update, and manage trouble tickets with internal teams and vendors
Escalate incidents as per defined escalation matrix
Coordinate with field teams, OEMs, and service providers
Track SLA/KPI compliance and ensure timely resolution
Perform routine health checks and preventive maintenance
Prepare incident reports, RCA inputs, and shift handover notes
Support change activities and maintenance windows

Requirements

Bachelor’s degree in Engineering / IT / Computer Science
Knowledge of telecom networks (2G/3G/4G/5G preferred)
Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP
Experience with monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
Experience with ticketing tools (ServiceNow, Remedy, JIRA)

Benefits

Outstanding opportunity to use skills and imagination
Challenge to build solutions never seen before
Part of a diverse team of innovators
Opportunity to drive innovation
Encourages people from all backgrounds to apply
Ericsson is proud to be an Equal Opportunity Employer

Skills

SNMPGTPSIPHTTPSolarWindsZabbixNetcoolNagiosServiceNowRemedyJIRA

#network monitoring#fault detection#incident management#service assurance#network infrastructure#telecom networks#troubleshooting#NMS/EMS#SLA compliance#preventive maintenance

About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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