Automated Operations Engineer

Technology, Data & Digital · IT Infrastructure & Security · DevOps · Software Engineering

In short

Nous recherchons un ingénieur des opérations automatisées pour garantir que nos clients bénéficient en permanence de services fiables et performants. Dans ce rôle, vous surveillerez les performances des applications et des services, répondrez aux incidents et coordonnerez avec les parties prenantes pour soutenir une restauration rapide et maintenir la qualité du service.

Responsibilities

Monitor applications end to end, including alarms, performance graphs, and dashboards.
Triage alarms and investigate deviations using the relevant monitoring tools.
Handle customer calls and emails, and manage user access in application nodes and GUIs.
Create trouble tickets for observed deviations and assign them to the appropriate teams for fault restoration.
Create emergency change requests when required during major or critical incidents, and raise problem tickets after restoration when appropriate.
Collaborate with stakeholders to expedite the restoration of major and critical incidents.
Acknowledge customer communications and complete ticketing and other activities in accordance with SLA requirements.
Contribute as a fast learner and team player by sharing knowledge, developing new skills, and delivering high-quality work on time.

Requirements

1–2 years of experience in the IT or telecommunications industry.
A degree in Telecommunications Engineering, Computer Science, Computer Engineering, or an equivalent field.
Basic knowledge of Linux, DevOps concepts including Kubernetes, log analysis, and APIs.
Exposure to application monitoring and ticket handling.
Familiarity with monitoring and ticketing tools such as ITSM OneFM, Grafana, ELK, or CloudWatch.
Basic knowledge of SQL queries and IP networking.
Knowledge of wallet or financial platforms.
Familiarity with incident, request, and change workflows.
Good written and verbal communication skills.

Desired Qualifications

ITIL Foundation certification is preferred.

Benefits

An outstanding opportunity to use your skills and imagination to push the boundaries of what’s possible.
The chance to build solutions never seen before to some of the world’s toughest problems.
You’ll be challenged, but you won’t be alone.
You’ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Skills

LinuxDevOpsKubernetesAPIsSQLIP networkingITIL

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About Ericsson

Pioneering technology for connecting billions of people worldwide

Our purpose \nTo create connections that make the unimaginable possible.\n\nOur vision\nA world where limitless connectivity improves lives, redefines business and pioneers a sustainable future.\n\nOur values\nPerseverance, professionalism, respect and integrity.\n\nThe future is a place for purpose & vision – ours are clear, and we invite partners, customers and consumers to join us in our journey. \n\nFor a brighter future. For all. Let's #ImaginePossible

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