Analyst (Non-Voice)

Finance, Banking & Legal · Banking & Investments · Financial Analysis

In short

HCLTech is seeking an Analyst (Non-Voice) in Lucknow, India, to process banking operations requests and manage routine exceptions. The role involves validating customer instructions, account details, and documents, while handling missing information and discrepancies to meet SOP and SLA expectations.

Responsibilities

Process assigned banking back-office cases independently within SOP and SLA expectations.
Validate customer instructions, account details, documents, mandates, product records, approvals, and case categorization.
Handle routine exceptions such as missing documents, incorrect queues, unclear instructions, duplicate requests, dealer/RM queries, or customer record mismatches.
Maintain trackers for completed work, pending cases, rejected items, clarifications, and escalations.
Highlight potential SLA risk, aged cases, recurring errors, process ambiguity, and training gaps to the Team Leader.

Requirements

Graduate in any stream; Commerce/Finance/Banking preferred.
4-5 years of relevant banking operations, retail banking, lending, or BPO back-office experience.
Working knowledge of banking products and servicing requests.
Understanding of validation, verification, and workflow queue management.
Ability to identify defects in customer/product/document data and distinguish between processable and non-processable cases.

Desired Qualifications

Preferred exposure to banking back-end operations depending on LOB alignment.

Benefits

Supercharge your potential.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

Banking OperationsRetail BankingLendingBPOWorkflow ManagementSOP

#banking#operations#analyst#back-office#validation#exceptions#servicing#fulfillment#lending#regulatory

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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