Administrator (Support & Operations)

Technology, Data & Digital · Software & Web Development · Software Engineering

In short

As an IT Asset Associate in Pune, India, you will manage the IT asset lifecycle, ensuring accurate tracking and compliance. This role requires strong coordination with the OSS team and end-users, proficiency in asset management tools, and excellent reporting skills to support daily operations and project activities.

Responsibilities

Process asset requests and related incidents within defined SLAs.
Coordinate with the OSS team to gather IMACD information.
Track all asset movements and shipping details.
Maintain and update AMDB records with accurate IMACD data.
Ensure proper logging and documentation of all AMDB updates.
Support project activities and handle ad hoc requirements.
Reconcile inventory weekly using IMACD updates.
Prepare and share weekly reports with OSS country leads.
Coordinate with the OSS team to conduct physical asset audits.
Support MIS data uploads.
Monitor and track ITVM transactions.
Independently resolve tickets within agreed SLA.
Ensure positive customer experience and CSAT.

Requirements

Strong understanding of IT asset lifecycle management (IMACD processes).
Experience with asset management tools/databases (e.g., AMDB).
Good coordination and stakeholder management skills.
Strong attention to detail with a focus on accuracy and documentation.
Ability to manage multiple tasks and meet deadlines (SLA-driven environment).
Proficiency in reporting tools and MIS data handling (Excel, dashboards, Power BI, Tableau, etc.).
ServiceNow experience.

Benefits

Supercharge your potential at HCLTech.
Find your career.
Find your spark.
A place that knows that helping its customers stay on top starts by putting its people first.

Skills

IT asset lifecycle managementIMACDasset management toolsServiceNowExcelPower BITableau

#IT Asset Management#Support#Operations#IT Asset Lifecycle#IMACD#ServiceNow#AMDB#Reporting#Inventory Management

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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