Administrator - ServiceNow,JavaScript

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

In short

The Tools & Automation Administrator will manage ServiceNow, resolve technical issues using JavaScript, and perform root cause analysis using APIs. This role also involves updating the knowledge base, training new analysts, and developing support tools with AngularJS to enhance team efficiency and customer experience.

Responsibilities

Independently resolve tickets using Snow Admin Tools and Javascript, ensuring adherence to quality standards and company policies within agreed SLAs.
Provide on-call support for escalated issues, performing root cause analysis using Rest/Soap API to identify and mitigate recurring problems.
Enhance team capabilities by managing and updating the knowledge base, and conducting training sessions for new analysts on automation tools and processes.
Collaborate with cross-functional teams to implement improvements in ticket resolution processes, aiming for first call resolution and minimizing case reopen rates.
Utilize Angular Js for developing support tools that streamline operational workflows, enhancing overall team efficiency and customer experience.

Requirements

Proficient in Snow Administration and Support.
Strong knowledge of Javascript for automation and scripting tasks.
Familiarity with Rest/Soap Api for integration and support processes.
Understanding of Angular Js for tool development and user interface enhancements.
Basic Analytical Skills for root cause analysis and problem-solving.

Desired Qualifications

ITIL Foundation Certification (Optional but Valuable).
ServiceNow Certified System Administrator (Optional but Valuable).

Benefits

Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
Global technology company, home to more than 230,000 people across 60 countries.

Skills

ServiceNowJavaScriptREST APISOAP APIAngularJS

#ServiceNow#JavaScript#Administrator#ITIL#API

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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