Administrator - SAP BASIS

Technology, Data & Digital

In short

An SAP Basis Consultant manages the technical aspects of SAP systems, ensuring they function smoothly and optimally. This includes tasks like system installation, configuration, monitoring, user administration, and troubleshooting. They also handle system upgrades, patches, performance tuning, and security management.

Responsibilities

Provide technical support for SAP Basis and HANA by resolving tickets independently, ensuring adherence to quality standards and regulatory requirements.
Conduct root cause analysis for escalated issues in SAP systems, applying problem-solving skills to identify and implement effective solutions.
Engage in value-adding activities such as updating and managing the knowledge base, delivering training sessions for new team members, and coaching analysts to enhance their capabilities.
Manage ticket resolution within agreed SLAs, optimizing processes to ensure efficiency and effectiveness in handling support requests.
Foster positive customer experiences by achieving first call resolution and minimizing rejected resolutions and reopened cases, thus contributing to overall customer satisfaction (CSAT).

Requirements

Proficiency in SAP Basis and SAP HANA, demonstrating solid knowledge of system administration and support processes.
Strong problem-solving skills with the ability to perform root cause analysis for complex issues.
Familiarity with ticketing systems and Service Level Agreements (SLA) management.
Excellent communication skills to effectively convey technical information to team members and customers.

Desired Qualifications

SAP Certified Technology Associate (Optional but valuable).
ITIL Foundation Certification (Optional but valuable).

Benefits

Global technology company with over 230,000 people across 60 countries.
Opportunities to supercharge potential, find career growth, and discover passion.
Focus on putting people first.
Industry-leading capabilities centered around digital, engineering, cloud, and AI.
Work with clients across various verticals including Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Skills

SAP BasisSAP HANATicketing SystemsSLA ManagementRoot Cause AnalysisITIL

#SAP#Basis#HANA#Administrator#Technical Support#Tickets#Root Cause Analysis#SLA#ITIL

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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