Administrator - Google Cloud Platform (GCP)

Technology, Data & Digital · IT Infrastructure & Security · Cloud Engineering · IT Support

In short

We are looking for a GCP Support Administrator in Lucknow, India to manage Google Cloud Platform operations. The role involves resolving technical issues, providing on-call support, conducting root cause analyses, and improving customer satisfaction. This position requires proficiency in GCP services and strong analytical and communication skills.

Responsibilities

Implement best practices in GCP support operations adhering to quality standards, regulatory requirements, and company policies.
Provide on-call support for escalated issues by diagnosing problems and performing root cause analysis using GCP tools.
Update and manage the knowledge base, facilitate training sessions for new hires, and coach analysts on GCP best practices.
Independently resolve support tickets within agreed SLAs by utilizing GCP services to troubleshoot and implement effective solutions.
Enhance customer experience and satisfaction by ensuring first call resolution and minimizing rejected resolutions and reopened cases.

Requirements

Proficient in Google Cloud Platform (GCP) services and tools.
Strong analytical and problem-solving skills with the ability to conduct root cause analysis.
Excellent communication skills for effective customer interaction and training delivery.
Familiarity with ticketing systems and Service Level Agreements (SLAs).

Desired Qualifications

Google Cloud Certified Associate Cloud Engineer or any relevant GCP certification is optional but valuable.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a company that puts people first.
Join a global technology leader with over 230,000 employees in 60 countries.
Work with clients across various industry verticals including Financial Services, Manufacturing, Life Sciences, Healthcare, Technology, Telecom, Media, Retail, CPG, and Public Services.

Skills

Google Cloud PlatformGCPCloud EngineeringRoot Cause AnalysisTicketing SystemsService Level AgreementsGoogle Cloud Certified Associate Cloud Engineer

#GCP#Google Cloud Platform#Cloud Support#Administrator#On-Call Support#Root Cause Analysis#Knowledge Base#Training#SLAs#Customer Satisfaction

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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