Administrator - Desk Side Services, AMT Asset Management Software

Technology, Data & Digital · IT Infrastructure & Security · IT Support

In short

Role Summary Provide onsite Desk Side Support for Reckitt users, ensuring effective resolution of end-user computing incidents and service requests. Responsibilities include diagnosing and resolving hardware/software incidents, performing device swaps, and coordinating with remote teams. Requires hands-on experience in Desktop/Desk Side Support or EUC.

Responsibilities

Provide onsite support for end-user devices and workplace technology.
Diagnose and resolve hardware, software and endpoint-related incidents.
Perform device swap, repair, IMACD and fulfilment activities.
Coordinate with Service Desk and remote support teams for escalated issues.
Maintain accurate asset inventory and CMDB updates following support activities.
Work within the DSS Dedicated/Dispatch operating model and comply with SLA and closure requirements.
Provide clear communication to users and relevant resolver/support teams.

Requirements

Hands-on experience in Desktop/Desk Side Support or EUC.
Good troubleshooting knowledge of Windows endpoints, Microsoft 365, hardware and connectivity.
Familiarity with endpoint management and enterprise ITSM environments.
Strong customer service, communication and troubleshooting skills.

Desired Qualifications

Experience supporting enterprise/global environments with ServiceNow or similar ITSM platforms.

Benefits

Supercharge your potential at HCLTech.
Find your career and spark at a company that puts people first.
Join a global technology company with over 230,000 employees across 60 countries.
Work with clients across various industries including Financial Services, Manufacturing, Life Sciences & Healthcare, Technology & Services, Telecom & Media, Retail & CPG, and Public Services.

Skills

Desktop SupportEUCWindowsMicrosoft 365Hardware TroubleshootingConnectivity TroubleshootingEndpoint ManagementITSMCustomer ServiceCommunicationServiceNow

#Desk Side Services#IT Support#Desktop Support#EUC#Windows#Microsoft 365#Hardware#Connectivity#Endpoint Management#ITSM#Customer Service#ServiceNow#Gurugram#Haryana#India

About HCLTech

Supercharging progress through technology and innovation

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2022 totaled $12.1 billion. To learn how we can supercharge progress for…

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