The Job

Administrator - Cisco Unified Communications

Technology, Data & Digital · Software & Web Development · Software Engineering · IT Support

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In short

Noida, Uttar Pradesh - We are looking for an Administrator - Cisco Unified Communications with hands-on experience in Zoom Meetings and Zoom Phone. Responsibilities include troubleshooting call quality, SIP issues, and managing incident tickets to ensure system reliability and customer satisfaction.

Responsibilities

  • Provide technical support and guidance for on-premise Cisco Collaboration Systems.
  • Diagnose and resolve issues related to Zoom Meetings and Zoom Phone.
  • Troubleshoot meeting join failures, audio/video quality, and disconnects.
  • Support Zoom Phone calling features such as number assignment, call routing, and IVR.
  • Handle SIP calling issues impacting Zoom Phone.
  • Work on incident/problem/change tickets and provide Root Cause Analysis (RCA).
  • Coordinate with network/security teams on firewall, NAT, TLS/SRTP, and connectivity.
  • Conduct Root Cause Analysis for escalated on-call incidents and implement corrective actions.
  • Contribute to knowledge management by updating the Knowledge Base.
  • Train new analysts to improve team competency.
  • Independently resolve support tickets within Service Level Agreements (SLAs).
  • Enhance customer satisfaction by achieving high First Call Resolution rates.

Requirements

  • Hands-on support experience on Zoom Meetings and Zoom Phone.
  • Strong troubleshooting skills for call quality (latency/jitter/packet loss), client diagnostics, and connectivity.
  • Understanding of SIP/RTP basics and enterprise voice fundamentals.
  • 4+ years of overall experience with strong Unified Communications (UC) experience.

Desired Qualifications

  • Experience supporting Zoom Meetings and Zoom Phone in an enterprise environment.
  • Experience with network/QoS impacts on collaboration tools.
  • Familiarity with SBC/Carrier teams for SIP issues.

Benefits

  • Supercharge your potential at HCLTech.
  • Find your career and spark at HCLTech.
  • A place that knows that helping its customers stay on top starts by putting its people first.
#Cisco#Unified Communications#Administrator#Zoom Meetings#Zoom Phone#SIP#RTP#Troubleshooting#Noida
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Company

HCLTech

Job Posted

1 month ago

Employment Type

Full Time

WorkMode

On Site

Experience Level

Mid-Senior

Locations

Noida, India

Applicants

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