White Glove OEM Account Manager
Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering
I korthet
ABB is seeking a White Glove OEM Account Manager to lead customer support teams in coordinating local sales unit processes, from inquiry to after-sales service. This role involves developing and implementing customer service strategies, optimizing operational excellence, and managing strategic customer accounts for improved delivery performance and satisfaction. The position is based onsite in Mebane, NC, Lancaster, TX, or Mount Juliet, TN, with up to 20% travel required.
Ansvarsområden
- Lead a team of administrators and specialists to handle and coordinate customer support processes in local Sales units.
- Create, implement, and review customer service strategy to ensure quality, volume, and on-time delivery.
- Make optimization plans to increase operational excellence and customer satisfaction in collaboration with business counterparts.
- Manage strategic customer accounts and order fulfillment operations, controlling backlog and optimizing delivery performance.
- Lead cross-functional communication and issue resolution with sales, operations, factories, logistics, and customers.
- Drive continuous improvement initiatives to streamline processes and enhance operational efficiency.
- Oversee post-sales support, claims management, and order execution.
- Monitor account performance through KPI management, forecasting, and executive engagement.
- Facilitate business reviews and deliver actionable insights.
Krav
- Bachelor’s Degree required; Engineering focus preferred.
- 8+ years of Experience in Manufacturing, Project Management, Planning and/or operations.
- Proficiency in Microsoft Excel and PowerPoint.
- Working knowledge of SAP/AMSAP systems.
- Working knowledge of business and operational tools including Power BI, Salesforce, EDI, EWM, Empower, Resilience, COBOL, and Shop Floor Control (SFC) applications is preferred.
- Proficiency in English; Spanish is a plus.
- Ability and willingness to travel up to 20% of the time (2 times per month) both domestically and internationally.
- A valid passport will be required.
- Candidates must already have permanent work authorization that would permit them to work for ABB in the US.
Önskade kvalifikationer
- Engineering focus preferred for Bachelor's Degree.
- Spanish is a plus.
Förmåner
- Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus.
- Vision benefit.
- Company paid life insurance (2X base pay).
- Company paid AD&D (1X base pay).
- Voluntary life and AD&D – 100% employee paid up to maximums.
- Short Term Disability – up to 26 weeks – Company paid.
- Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
- Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).
- Paid Parental Leave.
- Employee Assistance Program.
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
- Employee discount program.
- 401k Savings Plan with Company Contributions.
- Employee Stock Acquisition Plan (ESAP).
- ABB provides 11 paid holidays.
- Salaried exempt positions are provided vacation under a permissive time away policy.
#Account Management#Customer Support#Sales#OEM#Manufacturing#Project Management#Operations#Continuous Improvement#Supply Chain
Företag
ABB
Publicerade jobb
för 2 veckor sedan
Anställningstyp
Heltid
Arbetsform
På plats
Erfarenhetsnivå
Senior
Platser
Mebane, United States
Lancaster, United States
Mount Juliet, United States
Kvalifikation
Kandidatexamen
Sökande
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