WFM Manager, LMAQ

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Amazon is looking for a WFM Manager for its Last Mile Analytics and Quality (LMAQ) team in Karnataka and Telangana. This role will drive end-to-end workforce management, including labor planning, forecasting, and headcount optimization, to ensure operational targets are met. The ideal candidate will have a strong background in project management, data analysis, and stakeholder engagement.

Ansvarsområden

Drive end-to-end workforce management for the LMAQ space, designing and delivering short- and long-term labor planning strategies.
Own forecasting, planning, and execution to ensure operational performance meets or exceeds targets.
Build forecast models to drive headcount planning with high utilization and cross-skilling optimization.
Manage headcount planning across the space, ensuring key programs and business needs are driven without impacting SLA.
Partner with multiple teams and build strong stakeholder relationships to drive HC planning.
Manage the VCC vs. B&M mix across sites, ensuring compliance and driving seating planning.
Champion automated solutions to drive LMAQ HC planning at a regular cadence with minimal effort.
Own end-to-end delivery of multiple projects focused on performance optimization and cost efficiency.
Guide the design, development, and maintenance of metrics, reports, analyses, and dashboards.
Influence WFM leads and analysts across each space without direct authority, aligning them to a common planning and execution standard.
Demonstrate a strong eye for detail, uncovering trends, and identifying root causes.
Thrive in ambiguous environments and proactively take on new challenges.
Influence hiring quality by raising the bar on interviewing standards across the organization.

Krav

7+ years of program or project management experience.
Experience using data and metrics to determine and drive improvements.
7+ years of operational and/or retail management experience.
Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership.

Önskade kvalifikationer

2+ years of driving process improvements experience.
Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field.
Advanced degree in a quantitative field or an MBA.
Ability to think strategically and drive the detailed execution of specific initiatives.
Experience with workforce management tools and platforms (e.g., NICE, Verint, or proprietary systems).
Familiarity with capacity planning, scheduling optimization, or labor modeling at scale.
Track record of delivering measurable cost savings or efficiency improvements.

Förmåner

Inclusive culture that empowers Amazonians to deliver the best results.
Workplace accommodation or adjustment during the application and hiring process for individuals with disabilities.

Färdigheter

project managementdata analysiscapacity planningschedulingNICEVerint

#wfm#workforce management#last mile#analytics#quality#project management#program management#forecasting#planning#operational performance#headcount planning#stakeholder management#capacity planning#scheduling optimization#labor modeling#process improvement#cost efficiency#reporting#dashboards#metrics#data-driven culture#hiring standards

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