Web Platform Support Specialist

Your role

Mission:

· Mission of Web Platform Support Specialist is to provide digital expertise, guidance and support towards business areas, corporate units, customer centers, brands, and other stakeholders. Web Platform Support Specialist works closely with web managers, editors and reviewers to support Group's digital vision and business communication strategy.

Responsibilities and objectives:

· Assist and guide internal clients (editors, reviewers) with Web Content Management System (Adobe Experience Manager) to create, edit, manage and publish digital content across all company websites.

· Ensure excellent customer service by handling all requests and issues with respect to customer needs, with the right quality and in timely manner.

· Safeguard daily operations in process-related applications (e.g. Translation Management System, ServiceNow, Jira, Google Analytics, Hotjar, Confluence, Cloudflare, UniFlip, Google Tag Manager, etc.)

· Perform bug-testing as well as test new functionalities before their release to production environment.

· Anticipate and prevent issues, take measures to avoid repeating errors.

· Create, maintain and advocate processes and systems related documentation in respective knowledge basis, assure methodologies are followed.

· Drive / participate in ad-hoc projects, launches of new websites and improvement initiatives.

· Provide trainings where necessary, support knowledge sharing webinars.

· Report status of work in progress, escalate risks to the Team Lead.

To succeed, you will need

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

• Experience requirements & knowledge:

  · Excellent command of written and spoken English.

  · 1 year of experience in digital area, customer service or helpdesk.

  · Computer literacy, familiarity of Microsoft Office apps.

  · Experience with WYSIWYG editors is a plus as well as if you are familiar with HTML.

• Educational requirements:

  · B.E/B.Tech Degree

  Personality requirements:

  · Strongly customer oriented, service and business minded.

  · Eagerness to learn new things and technologies, curious mindset.

  · Ability to adapt to changing priorities, well-organised and systematic “centipede”.

  · Pro-active & result driven approach.

  · Ability to present for various audiences.

  · Process oriented, independently working team player.

  · Very attentive to details.

  · Ability to follow processes and write documentation.

In return, we offer

• Culture of trust and accountability
• Lifelong learning and career growth
• Innovation powered by people
• Comprehensive compensation and benefits
• Health and well-being

Job location

Pune- Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our in Pune, India (IN).

Contact information