The Job

Warehouse Team Leader

Logistik, försäljning och verksamhet · Leveranskedja och transport · Logistikhantering · Lagerverksamhet

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I korthet

Lead and develop a fulfillment operations team to ensure exceptional customer experience through efficient and accurate order fulfillment. Drive operational performance by monitoring KPIs and implementing improvements, while fostering a safe and collaborative work environment aligned with IKEA's values and sustainability goals.

Ansvarsområden

  • Lead, coach, and develop the Fulfillment Operations team to deliver an exceptional customer experience through efficient and accurate order fulfillment.
  • Drive operational performance by monitoring KPIs, analyzing metrics, and implementing actions to improve productivity, quality, and customer satisfaction.
  • Oversee daily fulfillment operations, ensuring online orders are picked, prepared, and quality-checked in line with service expectations.
  • Build a strong talent pipeline through recruitment, onboarding, training, coaching, and development of co-workers.
  • Create a high-performing, accountable team culture by providing regular feedback, support, and development opportunities.
  • Collaborate with cross-functional partners to secure operational readiness, product availability, and seamless customer fulfillment.
  • Ensure a safe, compliant, and efficient working environment while supporting IKEA's sustainability and operational goals.
  • Act as a role model for IKEA values and leadership, inspiring teams to deliver results while growing people.

Krav

  • 3+ years of experience in warehouse, logistics, fulfillment, or high-volume retail operations.
  • Proven leadership experience coaching, developing, and motivating teams to achieve operational goals and deliver strong business results.
  • Strong understanding of fulfillment operations, including online order picking, order preparation, quality checks, and customer order execution.
  • Experience working in KPI and metrics-driven environments, with the ability to analyze performance, identify opportunities, and drive continuous improvement.
  • Demonstrated ability to lead in a fast-paced, physically demanding environment while managing competing priorities and tight deadlines.
  • Passion for talent development, including training, coaching, performance management, and succession planning.
  • Customer-focused mindset with strong business acumen and a commitment to operational excellence.
  • Strong communication and collaboration skills, with the ability to foster an inclusive and high-performing team culture.
  • A genuine passion for IKEA values, culture, and leadership principles.

Förmåner

  • Wellness days (in addition to your vacation days!)
  • Extended health, dental, and vision coverage (for you and your family)
  • RRSP with IKEA contribution matching options
  • Eligibility for our annual IKEA bonus incentive plan
  • Flexible spending account
  • Life insurance
  • Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
  • Parental leave
  • Bereavement leave
  • Employee assistance program (that helps you support your mental, physical, and financial wellbeing)
#warehouse#logistics#supply chain#team leader#fulfillment
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Företag

IKEA

Publicerade jobb

för 2 dagar sedan

Anställningstyp

Heltid

Arbetsform

På plats

Erfarenhetsnivå

Mellannivå

Platser

Etobicoke, Canada

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