VRMO Senior Investigation Specialist EN, KYC

Finans, bank och juridik · Bank och investeringar · Riskhantering

I korthet

Amazon is seeking a Senior Investigation Specialist to evaluate high-risk transactions, identify fraud patterns, and investigate suspicious activity to protect customers and the brand. The role involves enforcing policy guidelines, communicating with stakeholders, and achieving productivity standards in a remote work environment.

Ansvarsområden

Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customers, or merchants.
Investigate complex cases and deep dive where necessary.
Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
Take appropriate action based on established procedures and document those actions.
Achieve weekly productivity and quality standards for investigations.
Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
Communicate via email and telephone with sellers and other external and internal customers to make informed decisions about risk.
Participate in other special projects/assignments and collaborate with appropriate business teams as necessary.

Krav

Excellent written and spoken English and the ability to compose grammatically correct, concise and accurate written responses.
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
Excellent problem solving skills.
Demonstrated ability to analyse and solve problems with key attention to detail and ability to identify unfamiliar MOs.
Exceptionally strong customer handling and conflict resolution skills, with a keen focus on quality and customer experience.
Self-disciplined, diligent, proactive and detail oriented.
Ability to adapt easily to change and learn quickly within a fast-paced environment.
Strong organizational skills.
Effective prioritisation of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency.
Demonstrated ability to exceed expectations regarding performance and individual contribution.
Ability to maintain high levels of confidentiality and data security standards.
Experience with Microsoft Office, including Outlook, Word, and Excel.
Passionate commitment to Amazon's emergence as the world's most customer-centric company.

Önskade kvalifikationer

Experience in VRMO investigations processes and policies.

Förmåner

Inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Färdigheter

Microsoft OfficeOutlookWordExcel

#Investigation & Loss Prevention

Om Amazon

Earth's most customer-centric company

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one.\n\nTogether, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers:…

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