VRMO Senior Investigation Specialist EN, KYC

Logistik, försäljning och verksamhet · HR och administration · Kompetensförsörjning

I korthet

Amazon seeks a Senior Investigation Specialist in Karnataka, India, to evaluate high-risk transactions, identify fraud patterns, and safeguard customers and brand. This remote role requires excellent communication, problem-solving, and independent decision-making skills, with a commitment to customer centricity and data security.

Ansvarsområden

Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.
Investigate suspicious activity and behaviour that could pose a risk to Amazon, our customers, or merchants.
Investigate complex cases and deep dive where necessary.
Maintain Amazon's site quality by enforcing Amazon's Policy Guidelines.
Take appropriate action based on established procedures and document those actions.
Achieve weekly productivity and quality standards for investigations.
Be prepared to be flexible with working hours and work Saturdays and/or Sundays.
Communicate via email and telephone with sellers and other external and internal customers to make informed decisions about risk.
Participate in other special projects/assignments and collaborate with appropriate business teams as necessary.

Krav

Excellent written and spoken English and the ability to compose grammatically correct, concise and accurate written responses.
Excellent interpersonal skills, with the ability to communicate complex issues correctly and clearly to both internal and external customers.
Demonstrated ability to work independently and make complex investigation decisions with little to no guidance.
Excellent problem solving skills.
Demonstrated ability to analyse and solve problems with key attention to detail and ability to identify unfamiliar MOs.
Exceptionally strong customer handling and conflict resolution skills, with a keen focus on quality and customer experience.
Self-disciplined, diligent, proactive and detail oriented.
Ability to adapt easily to change and learn quickly within a fast-paced environment.
Strong organizational skills.
Effective prioritisation of work time to ensure productivity, fulfil department standards for time spent and individually prioritize multiple tasks of competing urgency.
Demonstrated ability to exceed expectations regarding performance and individual contribution.
Ability to maintain high levels of confidentiality and data security standards.
Experience with Microsoft Office, including Outlook, Word, and Excel.
Passionate commitment to Amazon's emergence as the world's most customer-centric company.

Önskade kvalifikationer

Experience in VRMO investigations processes and policies.

Förmåner

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Färdigheter

Microsoft OfficeOutlookWordExcel

#Investigation & Loss Prevention

Om Amazon

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