The Job

Voice Coach

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I korthet

We are looking for a Voice Coach in Lucknow, Uttar Pradesh, India to monitor calls, drive process improvement, and provide coaching and feedback. The role also involves leading training development and initiatives to enhance soft skills and language proficiency.

Ansvarsområden

  • Provide daily/weekly feedback and coaching based on call evaluation.
  • Conduct soft skills and language enhancement sessions.
  • Ensure improvement in CSAT and related operational metrics.
  • Improve skill level through self-development.
  • Perform daily call monitoring and evaluation.
  • Work effectively in a team and motivate others towards common goals.

Krav

  • Experience in monitoring calls.
  • Ability to drive continuous process improvement.
  • Skills in providing coaching and feedback.
  • Experience in leading training development and initiatives.
  • Proficiency in handling soft skills and language enhancement sessions.
  • Ability to improve CSAT and related operational metrics.
  • Capacity for self-development to improve skill level.
  • Ability to perform daily call monitoring and evaluation.
  • Effective team player with the ability to enthuse others.

Förmåner

  • Supercharge your potential at HCLTech.
  • Find your career and your spark.
  • Work at a place that puts its people first.
#Voice Coach#Coaching#Call Monitoring#Process Improvement#Training Development#Soft Skills#Language Enhancement
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Företag

HCLTech

Publicerade jobb

för 3 veckor sedan

Anställningstyp

Heltid

Arbetsform

På plats

Platser

Lucknow, India

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